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Average Ratings 1 Rating
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
X-FIRE™ (pronounced “crossfire”) stands out as Agnovi’s premier investigative case management software tailored specifically for police and law enforcement professionals. Created with the needs of investigators in mind, X-FIRE serves as the leading solution for managing significant investigations from the onset of the incident to the final steps of court disclosure. Its user-friendly interface, coupled with comprehensive features, makes it both a powerful and cost-effective choice. The software boasts advanced disclosure controls that safeguard sensitive information related to investigations, and it facilitates case categorization that enhances operational metrics. Additionally, X-FIRE seamlessly integrates incident management and tracking capabilities, ensuring a smooth workflow. It is compatible with major database systems such as Microsoft SQL Server, Oracle, and MySQL, and includes customizable workflow management, as well as tools for tracking investigator time, expenses, and assets. Feedback from law enforcement agencies has played a crucial role in driving the significant enhancements made to X-FIRE. With its ability to support large investigative teams, X-FIRE offers advanced workflow solutions, sophisticated communication tools, and robust business intelligence functionalities that are essential for modern law enforcement operations. This makes X-FIRE not only a tool but a partner in the pursuit of justice.
API Access
Has API
No
API Access
Has API
No
Integrations
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
MySQL
No
Oracle Database
No
Integrations
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
MySQL
Yes
Oracle Database
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Agnovi
Founded
2001
Country
Canada
Website
www.agnovi.com
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
Yes
Reporting & Statistics
Yes
Subject Profiles
Yes
Law Enforcement
Case Management
Yes
Certification Management
Yes
Court Management
No
Court Management Integration
Yes
Crime Scene Management
No
Criminal Database
Yes
Dispatching
No
Evidence Management
Yes
Field Reporting
No
Incident Mapping
Yes
Internal Affairs Administration
Yes
Investigation Management
Yes
Scheduling
No