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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

X-FIRE™ (pronounced “crossfire”) stands out as Agnovi’s premier investigative case management software tailored specifically for police and law enforcement professionals. Created with the needs of investigators in mind, X-FIRE serves as the leading solution for managing significant investigations from the onset of the incident to the final steps of court disclosure. Its user-friendly interface, coupled with comprehensive features, makes it both a powerful and cost-effective choice. The software boasts advanced disclosure controls that safeguard sensitive information related to investigations, and it facilitates case categorization that enhances operational metrics. Additionally, X-FIRE seamlessly integrates incident management and tracking capabilities, ensuring a smooth workflow. It is compatible with major database systems such as Microsoft SQL Server, Oracle, and MySQL, and includes customizable workflow management, as well as tools for tracking investigator time, expenses, and assets. Feedback from law enforcement agencies has played a crucial role in driving the significant enhancements made to X-FIRE. With its ability to support large investigative teams, X-FIRE offers advanced workflow solutions, sophisticated communication tools, and robust business intelligence functionalities that are essential for modern law enforcement operations. This makes X-FIRE not only a tool but a partner in the pursuit of justice.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
MySQL
Oracle Database
SQL Server

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
MySQL
Oracle Database
SQL Server

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Agnovi

Founded

2001

Country

Canada

Website

www.agnovi.com

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

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AIMS

AIMS - Analytical Investigation Management System

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