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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Utilize AD Lab's divide and conquer approach for efficient data management. This effective solution empowers users to navigate through extensive data sets, accommodate diverse data types, and execute multiple cases simultaneously, all while fostering collaboration in a scalable setting. With its distinct feature of distributed processing, AD Lab allows investigators to harness additional hardware, significantly boosting the speed of case processing and resolution. A one-person lab can greatly enhance its efficiency by leveraging the four-worker distributed processing engines (DPEs) offered by FTK®, while larger labs managing substantial data sets or those collaborating with attorneys, HR, or other stakeholders can elevate their operations by adopting AD Lab. Serving as a centralized investigative platform, AD Lab enhances the experience with robust web-based review features and expanded DPE capabilities, accommodating up to 16 engines with the recent 6.2 release, all supported by a centralized processing farm and database infrastructure. This comprehensive solution positions teams to tackle complex investigations with unparalleled speed and effectiveness.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AD Enterprise No 
Amazon Web Services (AWS) No 
Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
Brainspace No 
Datacard Secura Yes 
Intelligent Management Center No 
LTU Visual Search API No 
MOBILedit! No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Entra ID No 
Quin-C No 
Relativity No 
SecureDoc CloudVM No 
Trellix Data Encryption No 

Integrations

AD Enterprise Yes 
Amazon Web Services (AWS) Yes 
Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
Brainspace Yes 
Datacard Secura No 
Intelligent Management Center Yes 
LTU Visual Search API Yes 
MOBILedit! Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Entra ID Yes 
Quin-C Yes 
Relativity Yes 
SecureDoc CloudVM Yes 
Trellix Data Encryption Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

AccessData

Founded

1987

Country

United States

Website

accessdata.com/products-services/ad-lab

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

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