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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ABB Ability™ Symphony® Plus is a cutting-edge distributed control system (DCS) aimed at enhancing plant efficiency and reliability through advanced automation, seamless integration, and optimization across the entire facility. With over 35 years of experience as the go-to total plant automation solution for the power generation and water industries, it is tailored to satisfy the rigorous demands of engineering, procurement, and construction contractors, making it the preferred choice for power generation and water treatment across diverse global markets. Additionally, Symphony Plus maintains backward compatibility with all prior generations of the Symphony series of distributed control systems, including Network 90, INFI 90, INFI 90 OPEN, Symphony Harmony, Contronic, and Symphony Melody. This compatibility ensures that existing systems can be upgraded without losing functionality or requiring significant overhaul, thereby safeguarding previous investments.

Description

Achieve tangible outcomes with a comprehensive conversational AI strategy that spans multiple channels. Engage with your customers instantly, regardless of the time or platform they choose to reach out. By integrating both skilled human representatives and InfiBot, you can provide exceptional service on a large scale. Create customized AI chatbots that cater to the specific needs of each customer throughout their journey, from their initial inquiry to the purchase phase and beyond into ongoing support. Address customer concerns and process requests where they are most convenient, utilizing InfiBot's omnichannel engagement capabilities. Initiate interactions on one platform and effortlessly transition them to another without losing any context. Centralize the management of all conversations, regardless of the channels your customers prefer. Employ insightful questioning techniques to identify customer challenges, confirm identities, deliver precise answers, and efficiently direct conversations to human agents, all powered by advanced natural language understanding. This strategic approach not only enhances customer satisfaction but also optimizes operational efficiency across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Avaya Aura No 
Cisco Webex No 
Genesys Cloud CX No 
IBM Watson No 
Salesforce No 
ServiceNow No 
Zendesk No 
Zoho CRM No 

Integrations

Amazon Connect Yes 
Avaya Aura Yes 
Cisco Webex Yes 
Genesys Cloud CX Yes 
IBM Watson Yes 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ABB

Country

Switzerland

Website

new.abb.com/control-systems/symphony-plus

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com/conversational-ai/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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