Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ABB Ability™ Symphony® Plus is a cutting-edge distributed control system (DCS) aimed at enhancing plant efficiency and reliability through advanced automation, seamless integration, and optimization across the entire facility. With over 35 years of experience as the go-to total plant automation solution for the power generation and water industries, it is tailored to satisfy the rigorous demands of engineering, procurement, and construction contractors, making it the preferred choice for power generation and water treatment across diverse global markets. Additionally, Symphony Plus maintains backward compatibility with all prior generations of the Symphony series of distributed control systems, including Network 90, INFI 90, INFI 90 OPEN, Symphony Harmony, Contronic, and Symphony Melody. This compatibility ensures that existing systems can be upgraded without losing functionality or requiring significant overhaul, thereby safeguarding previous investments.
Description
Achieve tangible outcomes with a comprehensive conversational AI strategy that spans multiple channels. Engage with your customers instantly, regardless of the time or platform they choose to reach out. By integrating both skilled human representatives and InfiBot, you can provide exceptional service on a large scale. Create customized AI chatbots that cater to the specific needs of each customer throughout their journey, from their initial inquiry to the purchase phase and beyond into ongoing support. Address customer concerns and process requests where they are most convenient, utilizing InfiBot's omnichannel engagement capabilities. Initiate interactions on one platform and effortlessly transition them to another without losing any context. Centralize the management of all conversations, regardless of the channels your customers prefer. Employ insightful questioning techniques to identify customer challenges, confirm identities, deliver precise answers, and efficiently direct conversations to human agents, all powered by advanced natural language understanding. This strategic approach not only enhances customer satisfaction but also optimizes operational efficiency across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Avaya Aura
No
Cisco Webex
No
Genesys Cloud CX
No
IBM Watson
No
Salesforce
No
ServiceNow
No
Zendesk
No
Zoho CRM
No
Integrations
Amazon Connect
Yes
Avaya Aura
Yes
Cisco Webex
Yes
Genesys Cloud CX
Yes
IBM Watson
Yes
Salesforce
Yes
ServiceNow
Yes
Zendesk
Yes
Zoho CRM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ABB
Country
Switzerland
Website
new.abb.com/control-systems/symphony-plus
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/conversational-ai/
Product Features
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No