Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ABB Ability™ Symphony® Plus is a cutting-edge distributed control system (DCS) aimed at enhancing plant efficiency and reliability through advanced automation, seamless integration, and optimization across the entire facility. With over 35 years of experience as the go-to total plant automation solution for the power generation and water industries, it is tailored to satisfy the rigorous demands of engineering, procurement, and construction contractors, making it the preferred choice for power generation and water treatment across diverse global markets. Additionally, Symphony Plus maintains backward compatibility with all prior generations of the Symphony series of distributed control systems, including Network 90, INFI 90, INFI 90 OPEN, Symphony Harmony, Contronic, and Symphony Melody. This compatibility ensures that existing systems can be upgraded without losing functionality or requiring significant overhaul, thereby safeguarding previous investments.
Description
Achieve tangible outcomes with a comprehensive conversational AI strategy that spans multiple channels. Engage with your customers instantly, regardless of the time or platform they choose to reach out. By integrating both skilled human representatives and InfiBot, you can provide exceptional service on a large scale. Create customized AI chatbots that cater to the specific needs of each customer throughout their journey, from their initial inquiry to the purchase phase and beyond into ongoing support. Address customer concerns and process requests where they are most convenient, utilizing InfiBot's omnichannel engagement capabilities. Initiate interactions on one platform and effortlessly transition them to another without losing any context. Centralize the management of all conversations, regardless of the channels your customers prefer. Employ insightful questioning techniques to identify customer challenges, confirm identities, deliver precise answers, and efficiently direct conversations to human agents, all powered by advanced natural language understanding. This strategic approach not only enhances customer satisfaction but also optimizes operational efficiency across the board.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Avaya Aura
Cisco Webex
Genesys Cloud CX
IBM Watson
Salesforce
ServiceNow
Zendesk
Zoho CRM
Integrations
Amazon Connect
Avaya Aura
Cisco Webex
Genesys Cloud CX
IBM Watson
Salesforce
ServiceNow
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ABB
Country
Switzerland
Website
new.abb.com/control-systems/symphony-plus
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/conversational-ai/
Product Features
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration