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Description
8returns is a returns management solution aimed at assisting ecommerce brands in preserving revenue and driving new sales throughout the return process. Customers have the option to exchange items, opt for incentivized store credit, or place a new order while managing returns, ensuring that revenue remains within the business.
The utilization of AI-driven workflows streamlines decision-making, communication, and warehouse operations on a large scale, leading to a decrease in support tickets, a reduction in errors, and an expedited experience for both customers and operational teams. Additionally, integrated analytics provide insights into the reasons behind product returns and identify areas where brands can minimize unnecessary returns.
Our primary features encompass revenue retention, exchanges, store credit, and shop now options. By retaining revenue instead of issuing refunds, brands can capitalize on return events to generate further income, lessen the burden on support and warehouse teams, cut operational costs through automation, gain insights into return catalysts, and ultimately offer a quicker and more transparent experience for their customers. Furthermore, embracing this approach fosters customer loyalty and encourages repeat business.
Description
Aspen significantly improves the ability of retailers to engage with customers through various channels. Creating a responsive experience for your customers is now simpler than ever. Retailers can deliver exceptional service while maintaining operational efficiency. Ensure a uniform brand experience with a user-friendly, custom-branded returns portal accessible from any device. Accelerate reverse logistics to yield quicker outcomes. Complete the purchasing journey by enabling customers to perform instant in-line exchanges. Aspen facilitates smooth transitions from standard returns to hassle-free exchanges, all while preserving revenue. Offer your customers a cohesive brand experience with convenient options to return items in-store. Additionally, enhance in-store sales by equipping staff with valuable insights regarding the customers, including their expected returns and product preferences. This not only streamlines operations but also fosters customer loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
€99/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
8returns
Founded
2019
Country
Germany
Website
www.8returns.com
Vendor Details
Company Name
SupplyAI
Founded
2014
Country
United States
Website
www.supply.ai/aspen
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
