Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The 446 Plattform® provides a comprehensive view of your operational processes. With user-friendly tools, you can effortlessly design visually supported workflows. This platform allows for the simplification and standardization of both processes and teamwork. Additionally, you can oversee your digitalized processes in real-time and customize them according to your specific requirements. The Process Management module serves as a versatile tool for creating and configuring workflows related to various tasks, events, and definitions. Utilize the Process Monitor to keep track of processes as they unfold. Meanwhile, the Order Management module enables you to systematically organize information such as inquiries, issues, offers, orders, complaints, and modifications through structured forms. You can also develop tailored schemas for different types of orders. For each of these schemas, a corresponding process can be established, which dictates the order of operations. Moreover, you can illustrate dependencies, such as a follow-up order, by creating links between different orders. This functionality allows you to connect an order to a quote or relate a change request to the pertinent malfunction report or problem description, enhancing your overall workflow efficiency and clarity. By effectively managing these components, you can improve productivity and ensure a seamless operational experience.
Description
Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Isonet
Founded
1994
Country
Switzerland
Website
www.isonet.ch/en/
Vendor Details
Company Name
Focus Telecom
Founded
2008
Country
Poland
Website
www.focustelecom.pl/en
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management