Compare 12Return vs. 8returns

12Return stands out as a premier cloud-based solution focused on managing product returns within a customer-driven and circular economy. The comprehensive 12Return platform, along with its ecosystem, provides an integrated returns management service tailored for retail brands engaged in cross-border commerce. Designed with a global perspective, 12Return is fundamentally built to handle returns on an international scale, serving as the exclusive returns solution for your Direct-to-Consumer operations worldwide. Recognizing that each brand has unique needs, 12Return offers you personalized access to your account settings, allowing you to customize return policies, specify return reasons, manage emails, choose carriers, determine logistics routes, and much more. With a commitment to accessibility, the customer interface supports multiple languages, enabling the return portal, emails, return reasons, and documentation to be configured in nine different languages to cater to a diverse clientele. Furthermore, while 12Return seamlessly integrates with popular platforms like Shopify, its extensive suite of APIs ensures that you can maintain flexibility and compatibility with any system within your supply chain, thus enhancing your operational efficiency.

8returns is a returns management solution aimed at assisting ecommerce brands in preserving revenue and driving new sales throughout the return process. Customers have the option to exchange items, opt for incentivized store credit, or place a new order while managing returns, ensuring that revenue remains within the business. The utilization of AI-driven workflows streamlines decision-making, communication, and warehouse operations on a large scale, leading to a decrease in support tickets, a reduction in errors, and an expedited experience for both customers and operational teams. Additionally, integrated analytics provide insights into the reasons behind product returns and identify areas where brands can minimize unnecessary returns. Our primary features encompass revenue retention, exchanges, store credit, and shop now options. By retaining revenue instead of issuing refunds, brands can capitalize on return events to generate further income, lessen the burden on support and warehouse teams, cut operational costs through automation, gain insights into return catalysts, and ultimately offer a quicker and more transparent experience for their customers. Furthermore, embracing this approach fosters customer loyalty and encourages repeat business.