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Average Ratings 0 Ratings

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ease
features
design
support

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Description

11.ai serves as a voice-centric AI assistant leveraging ElevenLabs Conversational AI and utilizes the Model Context Protocol (MCP) to link your voice to routine tasks, facilitating hands-free activities like planning, research, project management, and team collaboration. Its seamless integration with various platforms, including Perplexity for live online research, Linear for tracking issues, Slack for communication, and Notion for managing knowledge, alongside the ability to support custom MCP servers, allows 11.ai to understand and execute sequential voice commands while contextualizing information and performing significant tasks. This innovative assistant provides immediate, low-latency interactions and supports both voice and text modalities, offering features such as integrated retrieval-augmented generation, automatic detection of languages for fluid multilingual dialogue, and robust security measures that ensure compliance with industry standards like HIPAA. Furthermore, the versatility of 11.ai makes it an invaluable tool for teams seeking to enhance productivity and streamline their workflows efficiently.

Description

NICE's Proactive AI Agent represents a cutting-edge solution tailored to streamline intricate customer interactions across a diverse range of sectors, such as healthcare, finance, telecommunications, and education. By proactively engaging customers during their entire journey, it predicts their needs and resolves potential issues ahead of time, thereby significantly reducing the volume of inbound inquiries. The agent is capable of managing prolonged interactions that can span days, weeks, or even years, ensuring consistent communication through various channels including text, email, web forms, and voice calls. Featuring over 30 ready-to-use applications, it automates upwards of 90% of customer engagements, allowing human agents to focus on more complex, high-value interactions when necessary. This strategy not only boosts customer satisfaction levels but also enhances operational efficiency by alleviating manual workloads and lowering associated costs, ultimately creating a more effective customer service environment. Furthermore, the integration of this AI technology facilitates a more personalized experience, helping businesses to build stronger relationships with their customers over time.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ElevenLabs
Linear
Model Context Protocol (MCP)
NICE CXone Mpower
Notion
Perplexity
Salesforce
Slack

Integrations

ElevenLabs
Linear
Model Context Protocol (MCP)
NICE CXone Mpower
Notion
Perplexity
Salesforce
Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ElevenLabs

Country

United States

Website

11.ai/

Vendor Details

Company Name

NICE

Founded

1986

Country

United States

Website

www.nice.com/products/proactive-ai-agent

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