Best Communications Software for LogMeIn Rescue by GoTo

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Access to voice conferencing with up 500 callers via Anytime Voice Conferencing. You can schedule calls directly from your Outlook calendar. You can manage calls online, including call locking and mute controls. All you need to start or join an audio conference online is one tap. Attendees in 50+ countries can call toll-free and toll-free numbers. You can save conference recordings as MP3s for easy storage, and playback. Sometimes, you need more than a conference call to accomplish your goals. Voice conferencing is not always enough. You can instantly share your screen with clients or team members via GoToMeeting video or conference bridge services. You can even turn on your webcams to meet face-to-face with attendees, which is great for professional impressions. GoToMeeting offers video and conference bridge services that will allow you to communicate with your clients and team members beyond voice conferencing.