Best Communications Software for Infobip

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

One Platform for Realtime Communication: A platform to build and operate real-time interactivity for web, mobile, AI/ML, IoT, and Edge computing applications Faster & Easier Deployments: SDK support for 50+ mobile, web, server, and IoT environments (PubNub & community supported) and more than 65 pre-built integrations with external and third-party APIs to give you the features you need regardless of programming language or tech stack. Scalability: The industry’s most scalable platform capable of supporting millions of concurrent users for rapid growth with low latency, high uptime, and without financial penalties.

Platform to increase your marketing and sales. We make it easy to identify revenue sources and source of conversions by bringing data together in one interface. Ringostat reports provide information about the ad source, campaign, and keywords that generate calls from customers. This allows you to understand the effectiveness of your advertisement. Clear custom reports with 32 parameters allow you to analyze all phone calls. If you need to connect new numbers for tracking, you won't be required to wait for weeks. We can activate new phone numbers to track your calls within one business day. End-to-end analytics allows you to analyze the effectiveness of advertising by the most reliable metric -- revenues. A business cannot be oriented on only interim conversions. For example, clicks, calls, etc. These don't always translate into sales. End-to-end analysis combines data from advertising systems with revenue from CRM to show costs. It also recreates the customer journey, from the first advertisement to the purchase.

Deliver emails on time to both the business and public mailboxes of recipients. Monitoring the IP and domain of an organization's email senders in real-time allows you to monitor their reputation. You can send transactional emails within minutes with the API. With the cloud API and webhook, you can process inbound emails, track opens & clicks, and handle bounce efficiently. Aritic Mail delivers transactional email to your customers quickly and on-time. Aritic Mail delivers transactional emails immediately with zero lag in email delivery speed or inbox placement. Email delivery is made possible by Aritic Mail's cloud-based email server. It also provides constant email delivery monitoring. Aritic Mail API is compatible with almost any programming language. Manage your email reputation and send all emails to your Organization through Aritic Mail Api.

Aritic Swarm allows you to go beyond traditional messaging. Engage in interactive messaging using text formatting, emojis and sharing. You can easily collaborate with your entire team and other teams to complete work faster and increase business growth. You can instantly share media, videos, or files with anyone and everybody by simply uploading them from your computer. You can do more than one-on-1 messaging. Make group calls, create video calls, format texts with bold, italics, etc. Transform discussions into actions. Your team can take a leap forward in smart collaboration by creating and assigning tasks in Aritic Swarm rooms. You know how important it is to mark important messages in your email? Why wait for an email? You can save valuable discussions and tag them later to continue the conversation or use it as a reference. Aritic Swarm Meetings can be used on both desktops and mobiles.