Best Communications Software for ConvergeOne OnGuard

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

Avaya Cloud Office from RingCentral is a cloud-based phone system that works wherever and whenever you need it. Everything you need will be at your fingertips, no matter where you are. It simplifies the way your company communicates. No matter where your employees may be, you can call, chat, meet, or collaborate. File sharing, task management and virtual team rooms help you stay on track and on time. To create a truly cloud-unified communications experience, you can combine 100+ business integrations like Salesforce and Google Drive. Avaya Cloud Office offers your customers and employees the features and options they want in one app.

The most secure and interactive cloud-based communication platform for mission-critical contact centres. Every person matters with Carbyne. Transform mission-critical call centres into a new world for information exchange. Our technology is built on cloud technology for fast solutions and quick implementation. It uses an interface that keeps call managers in mind. We ensure that every call ends with a smile thanks to our unmatched simplicity and data collaboration. Contact centers rely on live, constantly changing information. We provide a single platform that allows for collaboration and real-time data. We make it possible for contact centers to collect and share the right information at the right moment by leveraging the power of one platform. Our ecosystem of applications provides all the tools you need on one platform. Carbyne has a 100% customer retention rate. Unify audio, video, instant messaging, third-party apps, IoT devices and more.

Reduce costs and free your agents' time by delivering human-like AI-powered experiences to your customers. Contact Center AI allows you to achieve this. Human agents can focus on more complex and specialized calls by providing them with real time information, workflows and step-by-step guidance. Deep learning technologies powered by Google Assistant enable you to deliver lifelike customer experiences, which support accurate multi-turn conversation. Analytics and reporting can help you turn your conversations into valuable insights. They can reveal key call drivers, customer sentiment and more. AI-powered capabilities enable rich and conversational interactions. Contact Center AI redefines the possibilities of AI powered conversation with natural interactions. Actionable insights to empower your teams. Virtual agents can be used to enable natural interactions. Create agents who are superheroes to your customers.