Best Web-Based Citizen Engagement Software of 2025

Websites and citizen engagement tools can help you build a stronger community. You must communicate in the way that your citizens prefer to engage them and become a trusted source of information. CivicPlus Municipal Websites® provides everything you need in one place to effectively inform and empower your community. The cost is also tailored to your budget. Instead of dealing with disconnected systems and inaccurate data, streamline your processes in one place. Staying connected is easy with a mobile-responsive website and tools to reach out to your citizens. Each department can update their own content, making it easier to deliver content to your staff and citizens. We know the challenges you face to keep your citizens engaged. Look inside CivicPlus Municipal Websites and don't just focus on the aesthetics. Our all-inclusive CMS offers extensive functionality to all areas of government.

Intranet Quorum is the most powerful communications and process management tool for the public sector. Serving 65% of the United States Congress and 50% of U.S. Governors, as well as dozens of federal, state, and local government agencies throughout the country. Leidos Digital Solutions, Inc. has been serving the public for over 30 years. We have built and maintained a strong partnership with elected officials across the country through our commitment to innovation, continuous investment in emerging technologies, superior customer service, and ongoing investment in new technologies. Leidos DSI proudly serves public sector customers from Hawaii to Maine, with over 100 federal, state, and local government agencies and organisations as our clients. We deliver the innovation that you need with the experience you can trust.

Your website will serve as a hub for businesses and visitors to discover all there is to know about your community. You can update your website at any time with little or no web knowledge. Post information about news, events and sales. To gather feedback and information, create your own forms. You can schedule content, promotions, or events so they only display when you want them. Your website will automatically adjust to allow users to share it on their favorite social networks and search engines to correctly read it for higher rankings. You can easily see which areas of your website are the most popular with easy-to-understand analytics. You can easily convert your existing website and information to the new City Booster program. You will always have the most up-to-date City Booster system, and you can update your content whenever you want. You automatically receive the latest update to your website when it is released.

OpenGov is the leader in modern cloud software for U.S. local governments, state agencies, school districts, and special districts. With a mission to power more effective and accountable government, OpenGov serves more than 1,600 agencies across the U.S. and is built exclusively for the unique budgeting, permitting and licensing, procurement, and asset management needs of the public sector. The OpenGov Cloud makes organizations more collaborative and efficient and enables best-in-class communication with stakeholders and your community.

coUrbanize is an online community engagement tool that's specifically designed for real estate planners and developers. It connects with neighbors. Targeted outreach tools such as physical signs and interactive text messaging allow you to connect with silent supporters. Traffic visualizations make complicated topics more interactive and understandable. Automated, synthesized reporting that fits into the project record.

Tired of getting input from a small group of people? MetroQuest makes public participation fun. It's easy to engage between 2,000 and 10,000+ survey participants from a wide demographic, including those who are difficult to reach or traditionally underrepresented. Finally, you will get broad support for your plans. MetroQuest connects citizens and planners by facilitating public participation in complex planning projects. It is designed to educate and quickly gather reliable, informed input from the public. Participants can see the effects of their choices in minigames. This allows them to learn about planning alternatives, trade-offs, and other options based on their priorities. MetroQuest was designed to give decision-makers the confidence to make important public investment decisions. This means both quality and quantity - MetroQuest engages thousands of people from a wide demographic and collects trustworthy, quantifiable input to improve urban and transportation planning decisions.

Granicus has been chosen by more than 5,500 government agencies around the world to modernize their websites, online services, CMS, digital communication strategies, public meetings experience, records management, and website. Granicus Civic Engagement Platform connects people with government through a single experience that integrates web, online services, digital communications and more. This allows residents to be served equally and inclusively. Our platform uses cloud-based technology to connect people and government. It offers low-code solutions, unified digital experiences, increased reach to your community, collaboration, and rich resident feedback. Our solutions are purpose-built for government and provide the infrastructure, scale and security necessary to empower public servants across all levels of government.

Revize's websites include web applications for citizen engagement that allow residents to become more involved in their local government and community. Revize provides an interactive online form app that allows residents to submit any type of application, such as permits, dog licenses and starting or stopping their water service. The forms are sent to the departments concerned, with status updates and full tracking available. The app allows residents submit any request and track the progress. The staff can also create any number of forms with this app. This app allows you to upload agendas, packets for meetings, minutes of meetings, proposals for review and more into one area of your site for easy access. The previous agendas and meeting information is archived for each meeting to allow quick access at any moment.

Easy opt-in increases your reach and simplifies sending notifications about special events to visitors, traffic updates to residents or critical alerts to employees as they commute to the office. When seconds count, notify visitors, employees, and residents via multiple communication channels, including voice, SMS and email. Create a comprehensive database of residents without relying on the landline. Use event-based keywords for information on sporting events, concerts, festivals, and conventions. Add a widget on your website or opt-in pages and let people submit their contact information. Download the Everbridge app to receive push notifications. Community Engagement is optimized to be used on tablets and mobile devices, and allows seamless posting of multimedia with just one click. With a single click, you can publish and distribute enterprise and social media notifications.

Residents want to interact with government on their terms in an always-on, digital world. OneView is a comprehensive service request management system that simplifies requests for services and provides a central hub for all resident interactions. OneView is a centralized solution that focuses on residents for tracking and reporting service requests. Each request is routed to the appropriate local government stakeholders for fulfillment, and automated updates keep residents informed. The government is adapting and finding ways to digitize information and share it while providing services on the devices that people use most. Residents can request information online, report issues through a mobile app, email or phone, and receive notifications about upcoming event. Manage resident relationships and keep users informed about service requests, events, and programs.

Our integrated communications solution will help you connect and engage your citizens with ease. You can easily communicate with citizens interested in your services, and motivate them to take action. Granicus, unlike other options, provides an instant network of 300 million citizen subscriber - leading massive audience growth and stronger involvement. Deliver custom messages based upon demographics, location and interests. Posting across email, text messaging, and social media with just one click will increase citizen engagement. We offer 150+ integrations out-of-the box with commonly used third party systems and services. We can quickly build new integrations to connect with niche systems.

OpenCities empowers all local governments to deliver efficient digital interactions. OpenCities helps governments to serve better, from the launch of their website into the future, with innovative, engaging and easy-to use website tools. By simplifying government content and connecting residents with the content they require, OpenCities can provide an unmatched experience for users. Connect people with information and services, without them having to understand the complex language or structure of government. A government-specific search engine simplifies government jargon and helps users find the information they are looking for. A low-code/no code platform with flexible design and content templates, tools and templates will empower organization-wide content. OpenCities' simple subscription model based on population and minimal website setup time empowers local government of all sizes to deliver efficient digital customer experiences.

Your website should reflect the unique needs and requirements of your community. Learn why more government agencies are choosing Granicus to build, design and host their website. Transform your website to a modern platform with digital services, signatures and forms, online payments and more. Our expert design team has worked with more than 1,500 government sites and has uncovered user behavior that guides the most effective digital experience for each unique community. Our CMS tools are easy to use for novices and experts alike. They allow users to easily create and publish content, customize their website experiences, and optimize the content for any device. Contact the person who is responsible for your account so that you can spend less of your time managing website issues. Our websites are designed specifically for government and provide rich functionality, which is easy to maintain and increases community satisfaction.

Organizing voting events by physical ballot box or mail requires a large investment of both time and money. Kuorum’s technology allows for more agile voting, without sacrificing security. Our online voting technology produces immediate and auditable results, whether it's remote voting, in-person voting or hybrid voting. No matter the age or digital skills of the voters. More than 500 000 voters have tested the usability of our solutions, using either tokens (in elections) and QR codes (in assemblies). We are ISO 27001 certified in information security, and 9001 certified in quality management. This accelerates the screening process with IT and purchasing departments. Even data protection officers like us. It has a project manager who will be with you from the beginning to the publication of the results and the audit that follows. We work with your event agency to ensure that everything runs smoothly.

Your dedicated platform for effective interaction. Social Pinpoint is an online platform that facilitates meaningful engagement opportunities and makes them accessible. It brings your community together. Social Pinpoint has 40+ tools and counting that make it easy for people from all over the world to give their input. By reaching a larger audience, you can make sure that a variety of voices are heard and your planning project reflects your stakeholders' needs. Social Pinpoint's real time data collection and analysis allows you to make informed decisions that reflect the perspectives and priorities your stakeholders. You can easily track the reach and depths of your engagements. You can also identify gaps in performance and representation and learn how people engaged with your project.

Empowering democracy through technology for results-driven action by citizens. DemTech.ai is a technology company that specializes in providing solutions for citizen mobilization organizations. We are the creators and developers of BeCause - a robust white label citizen action platform that is designed with scalability, big data and organizations of any size and scope in mind.

Fireside Federal is an integrated constituent relationship management system specifically designed for Capitol Hill. It offers tools to improve communication and engagement between elected representatives and their constituents. The platform includes an automated mailroom that prioritizes emails according to their content and urgency. It also suggests appropriate response templates for correspondence. It keeps detailed constituent records that include all communications, survey responses and other information. This gives a comprehensive view of the interactions each individual has had with the office. Fireside Federal includes a drag and drop editor for creating SMS broadcasts, press releases and newsletters. It also has audience targeting tools, mobile-ready templates and tools to facilitate effective outreach. The platform monitors comments made by members in congressional hearings and on the floor. Transcripts are uploaded within an hour so that staff can quickly track and reference statements.

Revize websites include Citizen Engagement Web Applications, which allow residents to become more involved in their local government and take part in the decision-making process. This is a different approach to government design. We are a group made up of people from diverse backgrounds who work together to create something that doesn't exist. Revize was the first company to offer responsive web design for government websites. Communication is at the heart of everything we do. So that there are no unpleasant surprises, the initial meetings establish client expectations and needs. Together, we establish the navigational architecture and prioritize which items should be accessible from your home page. We need to learn as much about your community as possible to create a website that reflects your city. We spend time researching your city's demographics and shopping districts, as well as downtown, parks, and other places of interest.

CSM's CXP (Citizen Experience Platform) is a suite of solutions that harness the power of technology to deliver an exceptional citizen experience. CSM has identified the best-in-class features to facilitate dialogue between citizens, governments. CXP combines the best of citizen-government relations with innovative technology. - Grievance and Feedback Management System Contact Center