Best Web-Based Citizen Engagement Software of 2025

All stakeholder engagement activities can be managed from one platform. Additional modules can be added to strengthen governance, environment, and social areas. Borealis' Stakeholder Engagement module gives you the tools to create more effective engagement plans, strengthen relationships with stakeholders, and align processes with industry best practice. To simplify your day, the Stakeholder Engagement module centralizes all stakeholder information and makes it easily accessible. Build stakeholder trust with a proven methodology Plan Connect engagement strategy to execution. The mapping tool in Borealis makes it easy to analyze stakeholders to prioritize the allocation of resources. Engage Communicate with stakeholders in a more relevant and timely manner. Borealis uses AI-driven machine learning to keep records clean and up-to-date. Measure Prove compliance with ever-evolving standards. Borealis lets you easily track and progress, generate reports and documentation, and demonstrate the impacts of your efforts.

Aurigo Engage is an AI-powered cloud solution for individuals & public agencies to streamline community engagement anytime, anywhere. Aurigo Engage helps reach more constituents using social media and takes advantage of AI-based analysis to spot trends early, cutting processing time. It gives everyone in the community an equitable opportunity to participate in the process. • Centralizes data for easy analysis and reporting • Helps gather feedback easily and cut process time by up to 50% • Enables feedback collection at any phase of the project's life cycle • Reaches even the most remote locations effortlessly • Improves efficiency with paperless processes • Increases the public's trust in the process • Mitigates project risk and ensures full compliance • Helps in hearing beyond the loudest voices and reduces bias • Meets all local, state, and federal compliance requirements

Local governments often select AccessE11 as their preferred software solution to enhance interactions with residents and improve service delivery. This platform effectively manages the communication between citizens and their local authorities. With more than ten years of direct collaboration with municipalities, AccessE11 offers robust tools for managing service requests and fostering citizen relationships, automatically converting citizen inquiries into actionable insights. Featuring a collection of user-friendly web portals and a comprehensive workflow engine, AccessE11 simplifies the dialogue between municipal staff and the communities they support. Committed to working alongside a broad array of small to medium-sized municipal clients, AccessE11 leverages its extensive knowledge and best practices to provide superior service request management and boost citizen engagement, ensuring a higher quality of service overall.

Ensuring that governments adhere to stringent governance standards, which encompass equitable and transparent electoral processes, is vital. Additionally, it is important to support those communities impacted by conflicts, natural calamities, and humanitarian crises. Safeguarding human rights during times of upheaval and discrimination remains a critical concern. The Ushahidi platform offers a means for communities to convert information into actionable insights through an easy-to-use crowdsourcing and mapping interface. By facilitating the swift gathering, management, and analysis of crowdsourced data, Ushahidi empowers a diverse array of stakeholders—including individuals, community organizations, governmental bodies, activists, and various entities—to drive significant change. We extend both technological support and expertise to organizations and communities that share our mission. As these voices gain prominence, the effectiveness of organizations is enhanced, ultimately leading to a more substantial social impact. This synergy not only fosters resilience but also encourages collaboration among various groups working towards common goals.

eSCRIBE is a leading provider of cloud-based meeting management solutions that enables its customers to focus on higher-value projects that better serve their stakeholders. Owned by OnBoard, a board management solutions company based in Indianapolis, Indiana, eSCRIBE is the go-to-choice for public sector councils, committees and boards across North America. eSCRIBE supports the entire meeting lifecycle with comprehensive tools and workflows to improve efficiency, transparency and engagement. For organizations that run hybrid or remote meetings, eSCRIBE seamlessly integrates both virtual and physical meeting environments into a single, unified experience.

Most people are unaware of the benefits you provide, as 90% lack knowledge about your contributions. Insights empowers organizations to engage their communities on a large scale. Establish essential priorities, acknowledge your successes, and receive the recognition you deserve. Utilize community advice and harness algorithms to transform responses into practical insights. Close feedback loops by providing personalized updates on your impact and sending notifications about ongoing progress. Instead of cluttered lists of milestones, present a streamlined website that showcases your primary objectives and significant outcomes. Everyone can monitor their specific interests, making it easier for you to understand what matters to your community. Allow goal leaders to gain recognition and encourage program leaders to share their advancements. Enhance performance management by sharing updates on social platforms and prominent websites. Receive monthly status reports from your program leaders detailing important actions and notable achievements. Ensure your participants feel comfortable by creating a subdomain and integrating widgets into your main site, fostering a more cohesive community experience. This approach not only enhances communication but also strengthens community ties, ultimately leading to greater collaboration and shared success.

Government Made Simple - For citizens, staff, and elected officials. GOGov is used daily by millions of citizens in more than 200+ local governments. It includes solutions for Citizen Requests and Citizen Notifications as well as Online Permitting. Visit GOGovApps.com for more information.

Decidim offers a free, open, and secure technological framework that incorporates all democratic principles, making it possible to reshape democracy. This innovative platform empowers citizens, organizations, and public entities to engage in democratic self-organization on various levels. We provide valuable assistance in establishing democratic governance systems tailored to diverse organizational needs. With an unprecedented focus on transparency, traceability, and information integrity, Decidim prioritizes security, privacy, and confidentiality for every participant involved. Entirely constructed from free software and supported by collaborative content, the platform benefits from contributions by the Metadecidim community. By utilizing Decidim, we are fostering a versatile democratic structure that has gained the trust of numerous organizations globally for their democratic engagement. The Metadecidim community plays a vital role in shaping the platform's design and advancing the project, collaborating on feature enhancements and identifying bugs for ongoing improvements. As we enhance Decidim, we continue to explore new functionalities that meet the evolving needs of democratic processes worldwide.

Konveio enhances communication by transforming static documents into interactive experiences, enabling effective feedback and optimizing reporting processes. You can quickly extract essential points and insights from your documents by simply posing questions. It encourages teamwork by uniting work groups or committees within a collaborative environment. Stakeholders, team members, and others can easily provide their input on draft documents. The platform also supports hybrid engagement by seamlessly mirroring your in-person processes. By enhancing current materials, it helps inform stakeholders better, boost results, build trust, and foster buy-in. Users can effortlessly navigate through your documents using an interactive summary, allowing them to explore more detailed information as needed. Additionally, you can upload a glossary of terms, and Konveio will automatically integrate relevant help text throughout the document. It is also designed for accessibility, allowing users to view documents in full-screen mode on any device and offering a mobile-friendly reader mode to eliminate sideways scrolling. With its user-centric features, Konveio ensures a more efficient and engaging document review process for all participants.

Brightly SmartGov™, simplifies permitting and licensing with a public portal that brings together permit application, public notices and maps. It also allows for online payments and other information in one place. Our browser-based solution allows your organization to manage planning, permitting and licensing, inspections, code enforcement, and more in one system. Automated, mobile-enabled technology makes it easier for citizens and businesses to access the system. SmartGov, our cloud-based, mobile-friendly software, can help you increase revenue and manage licensing, code enforcement, and other matters. You can capitalize on new development opportunities, help grow, and provide a seamless experience for citizens, contractors, and businesses. A web-based portal promotes transparency and self-service, and ensures code enforcement and compliance.

An all-encompassing platform designed to enhance your entire team's ability to promote broader data utilization and extract value from your ecosystems. Streamline your data access by linking our solution with your business applications and storage systems. Our clients have successfully launched over 2,000 data initiatives worldwide, spanning various sectors. These projects empower them to develop and disseminate innovative data experiences that are increasingly searchable, relevant, and impactful. By embracing data democratization, organizations can significantly improve their operations, foster trustworthy and transparent relationships, and enhance overall value and profitability. Explore the accompanying visualizations that illustrate our global customer distribution and the diversity of their projects. Additionally, discover the leading ten countries that host the most cities utilizing Opendatasoft to unlock their data, contributing to an impressive collection of over 25,000 public and self-service datasets that are fully searchable via the ODS Data hub, showcasing the potential of data-driven decision-making.

A remarkable solution for smart cities aiming to improve their governance and foster connections with residents. This platform features a mobile application that enables citizens to submit responses regarding potential infections from viruses like "COVID-19" or "Dengue." Based on the information provided, medical professionals can subsequently validate or confirm these cases. Additionally, a ticketing system can be established, allowing citizens to alert the appropriate authorities about their possible infections directly through the app. Infected individuals can also use the application to regularly report their health status from home, with geolocated tickets ensuring the authenticity of their notifications, thereby enhancing community health monitoring and response efforts. This approach not only streamlines communication but also empowers citizens to play an active role in public health initiatives.

MyGov offers a wide range of solutions that can be used by small and large agencies, regardless of whether they are in Community Development, Building Services, Public Works, Code Enforcement, Business Administration, or Community Development. MyGov Portfolio is designed from the user's point of view and allows seamless integration between MyGov modules with other software products such as Finance, GIS and Codification, Meetings, and Website solutions. MyGov wants every agency to have the tools they need to build, enforce and manage their community. We offer more than software. We offer services that include consulting, system configuration, training and support, as well as programming and integration. We customize software and services to meet the needs of agencies, creating the ultimate solution.

Inform community members about your financial plan and enlighten them on important fiscal matters. Gather valuable feedback to assist in making the difficult decisions required to maintain a balanced budget, allowing residents to understand the same limitations you encounter. If you take pride in the services you offer despite limited resources, consider providing residents with a detailed breakdown of their contributions. This app poses a few straightforward questions, estimates the taxes paid, and illustrates how those tax dollars are allocated. "Prioritize" serves as an innovative tool to gauge stakeholder preferences regarding budgeted initiatives, surpassing traditional surveys by employing a distinctive two-part method that enables users to select options and rank them according to their importance. This interactive approach not only enhances community involvement but also fosters a deeper understanding of budgetary priorities among residents. Ultimately, it cultivates a more informed electorate that can engage constructively in the decision-making process.

Throughout the nation, public agencies had to swiftly adjust to a transformed method of connecting with their communities due to the pandemic. What was initially perceived as a temporary alteration now seems to signify a more profound shift in engagement practices. Virtual approaches have established their permanence, introducing a fresh array of questions and obstacles to navigate. As we envision the future landscape of public involvement, hybrid public meetings—merging both in-person and virtual attendance—are emerging as a promising solution. This evolution is supported by an extensive toolkit that features over 30 adaptable formats for conducting surveys, hosting meetings, and facilitating interactive mapping. Additionally, a fully-integrated CRM system is available to efficiently oversee your contacts, groups, and relationships across various projects and teams, ensuring streamlined communication and collaboration. The shift towards these innovative engagement methods is paving the way for a more inclusive and accessible public dialogue.

The Accela Civic Platform serves as a robust foundation for our suite of Civic Applications and other solutions designed to assist governments in enhancing citizen services and addressing the demands of expanding communities. It encompasses all shared technologies and functionalities within a Software as a Service (SaaS) framework, catering to the diverse requirements of government agencies, ranging from large state organizations to smaller departments. This platform equips agencies with all the essential tools needed to facilitate business operations for citizens, streamline the permit application process, and organize inspections efficiently. Additionally, it offers the adaptability and scalability necessary for ongoing innovation without requiring substantial new technology investments. The platform allows for the automation of both straightforward and intricate processes that involve multiple departments and various process components. Furthermore, our advanced workflow engine intelligently assigns tasks to users, manages service level agreements, directs approvals and procedural steps, and ensures that all operations are executed smoothly and remain on schedule. Ultimately, this comprehensive solution empowers agencies to enhance efficiency while improving the experience for citizens.

You'll always use a tool if you have only one hammer. EngagementHQ gives you a complete toolbox. You can mix and match the right online tools to meet your community engagement goals with our complete suite of listening and information, analysis, reporting, reporting, and relationship management features. Your community can discuss and debate relevant issues in a safe and interactive environment. These virtual post-it notes are a way for your communities to share their inspirations. With a simple "pin drop", you can gather feedback and photos on a map. Your community can better understand, empathize and relate to your project and others. Your community can upload comments in a simple, well-organized, and moderated area. You can ask questions in a controlled space that allows you to respond publicly or privately.

coUrbanize stands out as the sole online platform specifically designed for real estate developers and planners to engage with local residents. It allows users to reach out to quiet advocates through focused outreach methods, including physical signage and engaging text messaging. Tools such as traffic visualizations enhance the interactivity and understanding of intricate subjects. Additionally, the platform offers streamlined, automated reporting that integrates seamlessly into the project documentation. This comprehensive approach ensures that community feedback is not only gathered but also effectively utilized throughout the development process.

Over 5,500 government agencies worldwide have opted for Granicus to enhance their digital services, including website and CMS management, digital communication strategies, public meeting experiences, and records management systems. The Granicus Civic Engagement Platform fosters a seamless relationship between citizens and government, offering an integrated experience that encompasses website functionality, online services, and digital communications to ensure equitable and inclusive service for all residents. Utilizing advanced cloud-based technology, our platform facilitates better connections between people and government through low-code solutions that provide cohesive, user-friendly digital experiences. It also promotes community engagement and gathers valuable feedback from residents, ensuring that their voices are heard and considered. Specifically designed for government applications, our solutions are equipped with robust infrastructure, scalability, and security features, empowering public sector leaders across various levels, including state, federal, national, and local agencies, to effectively serve their communities. Through these innovative tools, Granicus is committed to transforming how government entities interact and engage with the public they serve.

Maptionnaire is a hassle-free citizen engagement platform. It enables cities, consultancies, and research organizations to easily collect local insights and make GIS-backed decisions. At Maptionnaire’s core are map-based tools for designing questionnaires, collecting information, and analyzing data. Maptionnaire also helps planners and local governments to collaborate, report, and communicate about community engagement and participatory budgeting projects with citizens and stakeholders, as well as internally within the organization. Maptionnaire is a subscription-based service that comes in three plans, each containing a set of modules serving the different needs of effective community engagement. Maptionnaire software is browser-based and works with any device. The service always includes technical support and training. Maptionnaire’s story began when a group of urban planners discovered an emerging problem: there was an increasing need for urban planners to engage the public and to get real input from residents. Mapita Oy was founded in 2011 in Helsinki to provide a platform for anyone to create their own map-based surveys and improve community engagement.

Leverage the insights gained from customer feedback to create services that effectively address the needs of your communities and citizens. By comprehensively understanding the customer journey across various access points, you can utilize this valuable information to foster beneficial transformations. Enhance the management of official customer interactions, including grievances and Freedom of Information requests. Our expertise can assist you in developing a sustainable strategy aimed at revolutionizing how you engage with customers and communities. We empower public service organizations to cultivate opportunities for impactful citizen interactions that result in tangible improvements in individuals' lives. Our collaborations span a wide array of entities, such as local councils, housing organizations, national transport services, police departments, governmental agencies, educational institutions, and the NHS. GovMetric transcends being merely a technology provider; we bring over seventy-five years of combined expertise in customer and citizen engagement to the table. We strive to exceed the expectations of being just another vendor. By focusing on genuine partnerships, we aim to make a significant difference in public service delivery.

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

Revize websites feature citizen engagement applications that empower residents to engage with their local government and become more involved in community affairs. Among these tools is an interactive online forms application that simplifies the submission process for various requests, including permits, dog licenses, and water service changes. Once submitted, these forms are efficiently routed to the appropriate departments, providing users with real-time tracking and updates on their requests. Overall, this platform enables residents to easily submit applications and keep tabs on their progress. Additionally, staff members have the capability to create an unlimited number of forms using this application. This tool also allows for the centralized uploading of meeting agendas, packets, minutes, and proposals, making them readily accessible for review before, during, or after meetings. Furthermore, past meeting documents are systematically archived, ensuring quick retrieval whenever needed, promoting transparency and ease of access for the community. By facilitating online engagement, Revize helps bridge the gap between citizens and their local government.

A streamlined opt-in process enhances your ability to connect with audiences and makes it easier to send out notifications about special events, traffic updates for local residents, or urgent alerts for employees during their commutes. In situations where every second is crucial, you can reach visitors, residents, and staff through various communication channels such as voice calls, SMS, email, and social media platforms. Develop a robust database of residents without the need for traditional landlines. Encourage engagement by allowing individuals to text event-specific keywords to stay informed about sports events, festivals, concerts, and conventions. By integrating a widget onto your website or opt-in page, you can collect contact details from interested individuals effortlessly. Additionally, by downloading the Everbridge mobile app, users can receive timely information directly through push notifications. Community Engagement is designed for optimal performance on tablets and mobile devices, enabling easy posting of multimedia content with just one click. Publish and distribute notifications for both enterprise and community events efficiently, all at the simple press of a button, ensuring that critical information reaches the right people when they need it most. This multifaceted approach to communication ensures that no one is left out of the loop during important events or emergencies.

In today's always-connected digital landscape, citizens increasingly expect to engage with their government in ways that suit their personal preferences. OneView provides a comprehensive service request management platform that streamlines the process of submitting service requests while serving as a central hub for all interactions between residents and local authorities. This user-centric solution allows residents to report and track their service requests efficiently. When a request is made, it is promptly directed to relevant local government officials for resolution, accompanied by automated notifications that keep residents updated throughout the process. As the government responds to evolving expectations from its constituents, it seeks innovative methods to digitize and disseminate information while delivering services through the devices that individuals utilize most frequently. Residents can easily request services or information online, report issues through a web portal, mobile application, email, or phone, and receive timely alerts about upcoming community events. Additionally, this system enhances the management of resident relationships by ensuring that users remain informed about their service requests, available programs, and local happenings. By embracing these modern solutions, governments can foster better communication and strengthen their connection with the community.