Freshdesk Contact Center (formerly Freshcaller) is a cloud-based contact centre software that connects businesses with customers in a cost-effective way. Freshdesk Contact Center allows customers to set up their contact centers in just a few steps and requires no hardware. Freshdesk Contact Center integrates seamlessly with many CRM and Helpdesk tools, making it easy for sales and support staff to work together. Administrators can gain real-time insight into customer experience and agent productivity with powerful reporting and analytics.
Freshdesk Contact Center allows agents to take calls from their desktops, laptops or phones (both Android and iOS), creating a remote but connected contact center.
Administrators can purchase additional numbers, add credit to the phone and upgrade the pricing plan.
Freshdesk Contact Center, a reliable and modern phone system, is trusted by more than 7000+ customers around the world.