Best Call Center Software for Wildix

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

ipSCAPE is a cloud-based customer experience platform that is feature-rich and scalable. It also offers powerful integration capabilities. The ipSCAPE interface is modern, clean, and intuitive. It is easy to create campaigns and view live reports to track your sales and customer service teams. ipSCAPE is a multi-channel communication platform that was developed in Australia. It powers the communications of top business, government, and enterprise organisations. You don't need to worry about expensive add-ons or complicated integrations. ipSCAPE provides a variety communication channels including calls, emails, chat, web chat, and SMS. This will allow you to tailor your customer's communication preferences and facilitate great customer interactions. Advanced dialler and lead management tools to maximise the performance of your contact center and convert more customers.

You can quickly and professionally manage your calls: park, transfer, notify calls on hold, and check the status of your colleagues. Imagicle Attendant Console, the operator console, simplifies and improves the handling and routing of all incoming and outgoing calls. Answering, parking, queue management, call recording, and transfer. All the essential apps for your UC platforms in one suite, one server and one support. Always up-to date and suitable for any company, Cloud or On-Prem. All the services your customers require to complete your UCaaS offering. The Imagicle UC Suite can be hosted in your DCs or on the Imagicle Cloud. Imagicle Attendant Console simplifies and improves all operator's handling of outgoing and incoming calls. It has an intuitive interface that allows you to perform any action with just one click. This saves you time and increases your productivity.

ContactQ is a multichannel communications platform. It allows intelligent handling of calls through a common interface design. Simple or complex interactions can be easily set up to handle outbound and inbound traffic. The suite of over 150 historical and real-time reports allows for monitoring and management. A High Availability module maintains two-system BDR clusters which can be switched to automatically by an HA proxy. This ensures that you always have a reliable backup. All contact interactions can all be recorded, searched/filtered and played back using one interface. Your contact data, regardless of media type, is protected with encryption and management tools. This ensures that your organization is in compliance with all regulatory requirements.