Espressive's Barista Agent Copilot is an AI-powered service desk solution that integrates seamlessly with existing systems like ServiceNow, CXone AWS Connect and Genesys. It has features such as New Ticket Enrichment which uses AI to predict the ticket attributes and retrieve relevant information, and Barista Live Translation that allows agents to communicate effectively in different languages. Agents can access BaristaGPT within tickets or chats to provide immediate assistance and automation capabilities. The platform includes Automatic Knowledge Generation which creates new knowledge articles based on resolved tickets. This helps to improve future issue solving. Barista Agent Co-Pilot increases agent productivity by reducing mean time-to-resolution (MTTR), increasing the first call resolution and minimizing escalations.