Best AI Customer Service Software in New Zealand

AskHandle, a personalized AI system, is based on advanced generative AI (GAI) and natural language processing. It allows organizations to harness the incredible capabilities of retrieval augmented generation by simply adding information to data sources. AskHandle is a simple and easy-to-use tool for creating and managing AI-powered chatbots. This allows businesses to streamline their internal and external customer service processes.

Our mission is to make online communication with customers quick and personalized throughout the entire customer journey. Ask Copilot to generate reports in seconds for your business. No need to learn a new data visualization tool. Forecasting sales and demand will help you stay ahead of your competition. Stay on top of data anomalies to gain insights into your customers' needs. Connect your business data to AI Copilot and use it to make data-driven decision. Our platform was born out of necessity and has evolved into a solution that helps startups and small business connect with their audience, nurture lead generation, and ultimately thrive.

Give your team AI superpowers to increase support volume instead of increasing staff. Markprompt is integrated into all touchpoints in the agent journey and customer journey. Integrate customer support into your product across all touchpoints. You can integrate customer support into the user experience using our REST APIs and JavaScript libraries. Give your customer service team the tools to automate the mundane so they can focus their efforts on what really matters: delighting the customers. Configure the behavior, design, and instructions of your chatbots, and test them in a play environment before deployment. Learn how customers and agents interact your AI apps in order to identify any gaps in your knowledge.

Our AI-powered tool allows you to respond quickly and efficiently with all your comments. You can access comments on your advertising from any of your accounts. Keep in touch with your community by liking their comments. Respond to as many comments on your videos as possible. Responding to your audience creates a more intimate community and encourages interaction. If your audience is interested in your product, a quick response will increase your chances of conversion.

Discover the perfect intersection of AI and customer service. A smart, AI-powered ticketing system that optimizes productivity. Transform your actionable ticket into to-do list, organize them into Tabs, and all wrapped up in best UX. Say goodbye to the tedious task of sorting through tickets to find what needs action. Userscom turns important tasks into to-dos. This is a productivity boost. Clarity is key when responding. For more personalized interactions, you can see the customer plan, email and custom attributes displayed on the right side. Embed our form on your site & respond to queries from our intuitive dashboard. By integrating our API into existing forms, you can easily send responses to your Userscom Dashboard.

Support requests can be handled where your team and users are most comfortable. Let your teams work wherever they feel most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps. Torvalds AI Assist allows you to tweak AI generated answers, and keeps your supporters at the wheel. Your team can edit and review responses before sending them to your customers, or Torvalds will auto-answer. Streamline collaboration between your technical support, engineering, and customer success teams by keeping chat-based and ticket-based support in sync. Torvalds triages your issues for you with its shared omnichannel inbox, so that you don't miss a beat. The bi-directional sync makes sure that conversations don't get lost in the app, Discord or Slack, Github, or your team's favorite ticketing system like Zendesk.

Turn your content into a copilot AI you can trust. Answer questions from users, sales, and support based on your own knowledge. Add Inkeep in less than 10 seconds to your website, app or community. Use our APIs for your own UX and copilot. Focus on new questions and save hundreds hours for your support team and engineering team. Our AI assistant offers rich citations and admits when it is wrong. It also stays on topic. Add useful links to your support channels, or create a ticket directly from the chat. Get insights into where users get stuck and what they ask for. We are also very concerned about the end-user experience, zero-effort onboarding and actionable reporting. Our product and team were built to deliver the best-in class experience. Content and product teams use insights to prioritize content and product improvements that address root causes of questions from users.

Connect to your knowledge sources, and automate incoming requests up to 80%. Knowledge articles are continuously augmented. Give precise and conversational responses for a delightful user experience. Use Generative AI for a quick start using your existing knowledge. Integrate with existing backend system, transfer conversations to agents seamlessly, and share images and external links. Self-service rates will improve when complex support scenarios are simplified. Promote process compliance, onboard and onboard. DeepConverse focuses on providing superior customer service and support using our AI-driven platform. Beyond traditional chatbots, we offer a seamless AI-driven solution that provides rich automation and improves customer satisfaction. Our AI chatbots primarily serve as a customer service tool, providing IT support and multi-channel assistance.

TalkForce AI is an innovative AI-powered solution for customer care that aims to improve customer satisfaction by providing 24/7 support, streamlining operations, and reducing operational costs. Our AI virtual assistants automate routine inquiries, schedule appointments, and provide friendly and professional support. This allows your team to focus their efforts on providing exceptional, personalized customer service. To address the challenges posed by high call volumes, 24/7 support and the desire to allow the customer service team to focus on more personal interactions without increasing costs. Businesses in the ground transportation sector and other sectors that are looking to improve customer service, reduce operational costs and provide high-quality, uninterrupted support.

Hire our generative AI agent to give your customers an unforgettable experience. Trusted by large enterprises and high growth startups. 100% generative actions and responses, without the need for complex decision trees or canned answers. Integrations that require no effort to your existing tools or data sources. Maximize AI's potential by leveraging your knowledge bases, workflows, and APIs. AI assistants can be used to boost your team's productivity by automating mundane tasks. They also learn from the agents they interact with. Identify themes, identify anomalies, and unlock yourself with your valuable conversations. Turn your support operation from a cost center to a revenue generator and scale revenues without increasing headcount. Decagon's Production Services are hosted by leading cloud infrastructure providers such as Amazon AWS. Amazon's Virtual Private Cloud is used to protect our network perimeter, in addition to web app firewalls and regular vulnerabilities scanning.

Wizr.ai, a pioneer of AI-powered customer support solutions, transforms customer support through intelligent automation. Wizr.ai was founded in 2023 by Sirish Ksaraju, CEO, and Rajesh Pdinjaremadam, COO. Wizr.ai provides cutting-edge AI tools to enhance customer satisfaction, efficiency, and experience. Our core products are CX Control Room which uses customer sentiment analysis to provide proactive insights and CX Agent Assist which provides real-time assistance for agents. CX Auto Solve automates routine questions, handling up to 45% of common issues, to boost productivity. AI Studio allows businesses to create custom AI workflows tailored for their needs. Wizr.ai streamlines ticket management through automated ticket tagging, which allows for faster categorization & priority by content analysis. Our solutions are a generative AI platform for customer support that drives seamless automation, predictive insight, and stronger customer retention. This positions businesses for long-term growth!

Scale up your sales and operations team with our AI agent. It can perform complex tasks over text, calls and voice in multiple languages with enterprise-grade safety. AI + human agents are able to work together seamlessly at 100x efficiency. Access to every call which is automatically displayed in a chat. You can also listen to the recording. Review the accuracy of AI agent responses. Create multiple agent paths by connecting checkpoints to calls, wait times and SMS. Create custom workflows powered AI agents with just a few clicks. You can customize your AI agent using our dashboard by cloning the voice, style, tone and knowledge base of your best agent. We support voice, text, and digital messages seamlessly. Stop wasting money on dozens of vendors who can deliver an AI-native stack for call centers.

Tactful AI, a cutting edge customer service platform, empowers businesses to deliver exceptional experiences for customers through the power AI. Multilingual and functional Conversational Chatbots : Interact with your customers in multiple languages, and handle a variety of requests using sophisticated AI capabilities. No-Code Integration : Connect with 1,000+ apps easily without writing a line of code. This streamlines workflows and improves efficiency. Customization and Flexibility - Leverage an open API and a platform with low-code to customize AI models and integrations to your business needs. Boost Customer Satisfaction : Improve customer satisfaction through intelligent routing and personalized experiences. Guaranteed Results: Use industry-specific AI models to automate customer service in a targeted and effective manner. Automate interactions throughout the entire customer journey - from initial contact through to resolution.

Lorikeet, an AI support agent, is designed to handle complex customer issues by following the workflows of human agents. Lorikeet is a unique AI chatbot that can perform tasks similar to human agents. This allows companies to scale support without adding more staff. The AI agent integrates seamlessly into existing support systems. It can access help centers, reference material, and standard operating procedure to provide accurate and context-relevant responses. It engages customers when it has enough context and defers when necessary to human agents, ensuring appropriate interactions. Lorikeet’s agent follows complex and multi-step processes. It gathers data, makes decisions, contacts internal teams when necessary, delivers human-like conversations and is highly reliable.

Brainfish is a ambient AI support agent. Brainfish's AI agent is invisible in the background and learns how users interact with their products, providing contextual help when needed. The platform offers 1) Smart Search for instant, context aware answers, 2) Guided Actions that show users what to do next, (3) In-app product tour that appear at the perfect moment, 4) Auto-updating Knowledge Management that keeps documentation up-to-date automatically, and 5) Usefulness analytics that reveal where users are struggling. Brainfish is embedded with just a few lines in your product, and it starts learning instantly.

Scogo.ai's SIA is a customizable AI agent that does not require any code. It provides 24/7 multilingual support via voice, chat, WhatsApp and email. SIA can resolve up to 80% customer queries by processing text, voice, and image inputs. The platform provides accurate and secure responses that are aligned with your brand's tone and policies. SIA can be configured instantly without requiring a sign-up form or credit card details, making it available to businesses looking to increase customer engagement and build loyalty. The AI agent can handle a variety of customer support tasks, including product issue resolution and field service management. It can also be used for reseller support, human-agent collaborative work, product recommendations, and more. SIA is able to communicate effectively with a wide range of customers thanks to its support for more than 50 languages.

Duckie is an AI-powered customer service designed for B2B SaaS businesses, allowing both customers and support teams to quickly access accurate technical data. The AI agent can automatically responds to support tickets while the AI copilot helps agents by searching for relevant answers in the company's knowledgebase. Duckie offers log analysis, which allows technical support teams troubleshoot issues and resolve them by analyzing error messages, code changes, or customer data. Duckie's auto-updates keep support teams up to date on product changes, Jira ticket, and pull request. It integrates seamlessly with Slack, Zendesk Microsoft Teams and Discord. This allows companies to deploy AI wherever their customers ask questions. Duckie also allows for the drafting of responses and updating tickets in progress, reducing resolution times and increasing efficiency.

DATANEO is a AI-powered, all-in-one platform for business automation that optimizes Sales, CRM, Finances, HR, Projects, Inventory and Customer Support within a single intelligent ecosystem. DATANEO uses AI-driven automation to eliminate inefficiencies, improve productivity, and help businesses scale smarter. Key features include AI lead scoring, automated billing, predictive demand forecasting and workforce optimization. Smart ticketing, dynamic pricing and real-time intelligence are also included. AI-powered automation simplifies complicated workflows and reduces costs and manual effort while improving efficiency. DATANEO integrates seamlessly with Salesforce, QuickBooks and Microsoft 365. It also offers enterprise-grade security, rapid implementation and cost-effective scaling. DATANEO adapts its AI-driven automation to the needs of any business, whether it's a startup, small to medium enterprise (SMB), or enterprise.

Reduce repetitive grunt work by as much as 87% Allow your service agents to solve difficult customer situations and provide more customer service per hour than ever before. Reduce the time it takes to resolve customer problems and provide prompt responses. Increase messaging support and website engagement. Customers can now switch to email and phone support instead. A standalone chatbot can provide fast support, answer customer FAQs, and generate leads. JennyBot works in your live chat window. It deflects more than 80% of common issues, saving you time and money for your human agents. Simpler buying at scale Upsell opportunities are available with value-added support from your agents, and conversational process automation via AI customer service chatbots. You can support your customers 24/7 with instant responses and robotic process automation for tasks such as stock checking, delivery reporting, and ticket creation. Automating customer requests saves your team upto 330 hours per month.

The first hyperautomation platform that integrates with any ITSM tool. This allows you to discover and act on real-time insights, speeding up ticket resolution and reducing costs. Swish.ai hyperautomation platform analyzes, automates and predicts the best course, then routes to the best-matched agents. Swish.ai analyzes your ITSM ticket data to build and inform dynamic AI models that provide insights about your unique environment as it changes. Swish.ai's unique solution goes beyond NLP to help you understand your company's lingo. It helps to understand each ticket issue and determines the best next action on the spot. After tickets are correctly classified, the platform evaluates real-time variables and assigns them to the most qualified agents. We also provide reference materials to ensure that agents have all the information they need to resolve the ticket without rerouting it or pausing it.

Conversational Customer Engagement powered with AI CX channels that are automated and agent-assisted. Self-service has been shown to reduce customer contact by upto 50%, increase engagement, and improve customer satisfaction. Synthetix's intuitive AI-powered FAQ self service software is a quick, efficient and convenient way for customers to find answers and navigate FAQ content. Customers can type naturally-worded questions and save valuable resources from your customer support team. A Synthetix FAQ Chatbot (or Virtual Agent) is the new paradigm in customer engagement. It can help customers find answers and generate new revenue, as well as answer their questions. Our AI-powered chatbot technology does not wait for customers to contact us. It provides help and assistance right from the moment they interact.

Your automated support solution that delivers exceptional service and brilliant experience at scale. You can deflect up to 60% customer requests before tickets are created. Get instant responses at a fraction the cost. Your Percept.AI agent will seamlessly transfer complicated tickets to your human team using rich conversation context summarization. This will enable your agents to solve tier two and three cases up to 10x faster. Get a comprehensive report of customers' intents using context-aware analytics to gain an advantage and prevent customer problems from happening. Best-in-class natural language understanding ability with over 95% AI accuracy, powered by our proprietary technology built by AI experts from Google/FB/Amazon/Y-Combinator.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.

Talla is an AI platform and automation platform that transforms the way businesses provide customer and employee support. Talla can integrate with your existing systems and workflows in order to build machine learning models for routine tasks, answer common queries, and increase productivity. You can quickly resolve issues with conversational support using your existing documents. Use AI to eliminate back and forth communication. We are putting AI at our frontlines of our support experience. Talla is being used to field customer inbound support requests. This will ideally make it the first interaction customers have with Talla. Talla revealed surprising information about our knowledge gaps between customers' needs and the content and answers that we were providing.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.