Best AI Customer Service Software in Brazil

AI-powered Agent Assist empowers human agents. Your contact center will be more efficient, have fewer response times, and cost less. Happy customers. Our neural networks are trained using your historical data to provide you with automated suggestions and the best answers to customer questions. Every interaction with a customer brings better results. Increase employee response time and concurrency. We measure this in realtime savings. Our metric is the number characters that are automated per conversation. Our AI can understand customer conversations and automate repetitive processes. Your customers and employees will be happy while reducing operational costs. Deepdesk is an AI customer support platform that understands conversations and automates repetitive processes. This helps to create satisfied customers at lower costs.

AnswerWise, an AI layer that provides customer support, is extremely simple and helps deflect common support questions while providing seamless support for customers. AnswerWise allows customers to submit their questions via the widget on your product dashboard. AnswerWise uses machine-learning to understand the customer's question and find the most relevant answers from your knowledge base. Customers can browse the suggested articles and, if they find the answer, they can either indicate the same or submit a new question. Customers can still contact the support team via email or chat if they have any questions. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer service to make it more AI-first. This will allow you to prioritize deflection and provide seamless customer service.

atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.

Cleverly is your super agent. It assists with real-time triage, intelligent automation, manages knowledge bases, and provides friendly customer service. Intelligently classify, prioritize, and route tickets based upon customer intents. This is possible with the help of over 100 labels. 90% accuracy in ticket classification You can classify in one language, and use that to leverage classification across 12+ languages. Your internal procedures, macros, and FAQs database should be kept up-to-date and accurate. Recognize knowledge gaps and increase knowledge coverage rates. Automating common queries can reduce manual work by reducing deflection rates of 20% to 60%. Agent productivity can be increased by providing the right information at the right moment. The AI and pre-trained models provide a 20% reduction in deflection rates with minimal setup. Integration with your CRM or help-desk is seamless. Dynamic forms that automatically collect the relevant information.

Automated service allows you to serve more customers. The AI bot handles all your SaaS business FAQs. Your customer service agents will have to work less. Increase the deflection rate on messaging channels. Agents can concentrate on complex issues and sales. Bot provides accurate answers to customers. When transferred to agents, there is no need to repeat. Conversational bot with NLU, intent detection and conversation. Enterprise grade with top SaaS templates. Automate all the tasks of your bot with one language. AI can suggest improvements to your training data. Use a ready-made URL to share your bot with colleagues. AlphaOS allows you to write custom code for bot actions. Bot authenticates users via your standard log-in.

Engage, convert, and retain customers using the touchpoints that they prefer. Multilingual AI-powered self service that understands customers' intents. Automatically localize your language to match the preferences of your customers. Customers can instantly get answers to their questions and concerns. AI-powered self service converts booking, refund, or purchasing requests into a place order. No need to contact an agent to cancel or complain about products. Let your team get on with the important things and free up time for repetitive tasks. Keep track of all aspects of your current operations, including sales, marketing, and customer support. Get a complete view of workflow and analytics for business users by supporting them with the management dashboard and analytics. All live conversations across channels can be managed by live agents from one unified desktop.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

Your knowledge base can be used to create intelligent chatbots called experts that can provide accurate and quick answers to customers' questions, increasing customer satisfaction. An AI-Powered Business Expert can be a chatbot that has been trained in intelligently answering questions about a set or documents. This chatbot can be trained to become an expert on your business processes. Users or team members can talk to the chatbot at any time to gain a better understanding of your business and its processes. The chatbot can upload any documents that describe your business processes. These documents could include policies, procedures, or guidelines. We support the uploading of PDFs at this time. The entire document is not saved, but only the content is. This information is stored securely using Google Cloud servers. Only users who interact with your Expert can access the content.

Finally, AI can support customer service tickets better than real agents. Bring a new level of service to your retail. Tymely integrates into all your systems, and uses Generative AI for end-to-end handling of the most complex customer service queries (email and chat), including initiating refunds, exchanges, coupons, and any other actions that agents take. Tymely's experts check each AI response in real time before it is submitted. This results in better-than-human-level accuracy, while keeping the low-cost and high-speed of AI, 24x7. Our native English-speaking experts in customer service verify each AI-generated answer and add a human touch. This ensures that your customers receive the high-quality and empathetic support they desire. Surprise your customers by providing a timely service 24 hours a day. We guarantee a First Resolution Time of 20 minutes on average.

ioni is an AI-powered ticket assistant designed to enhance customer support productivity. With its integration capabilities, ioni seamlessly connects with various sources of information, such as databases: knowledge bases, CXM tickets, PDFs, and CSVs, etc. This enables IONI to deliver highly accurate responses, ensuring a higher level of client satisfaction.

Create and publish prompts to promote your product. This will increase product adoption. The current manual and fragmented help for product users is not always enough. AI chat tools are used by users to find answers and work on your product. They have to design and test every prompt themselves, which is inefficient and suboptimal. Wizerr allows you to create your own hub of expert prompts for your product, created by your experts. It's also super easy to use! 1. Experts, partners, champions of users, etc., can submit a prompt. You can submit a prompt. 2. The analytics built into the app allows users to quickly identify which apps are most useful. 3. Your company can check the best prompts in one click. 4. ...And voila! You'll get top-notch prompts to supercharge the user-adoption. What are you waiting for now? It's time for you to take your platform adoption to the next level with expertly designed prompts!

HCL IntelliService, an AI-based services optimization platform, transforms customer service to customer success. The platform supports many connectors that ingests data from customer relationship management, enterprise service management (ESM), emails, and document management systems across multi/hybrid clouds. The AI platform uses advanced technologies like Cognitive Search, Conversational AI Workflow Automation and Augmented Analytics in order to deliver a game-changing experience to customers while providing service agents with sophisticated analytics and tools to reduce resolution time. HCL's AI-driven platform can help you reduce the number of customer support calls and the time it takes to resolve service requests across the entire customer service lifecycle.

In today's user centric landscape, excellent customer service is non-negotiable. It can be difficult to balance efficiency, personalization and resource management. Enter SupportRep.ai - your catalyst for redefining user support. Our AI-driven platform optimizes the customer experience, increasing satisfaction and resource allocation. Explore SupportRep.ai and its transformative features. Automated Efficiency - Discover how our chatbot automates routine inquiries and frees up your team's valuable time. AI-powered personalized engagement: Enhance customer relationships with AI-powered personalized interactions. SupportRep.ai can be integrated into your system without any technical expertise. Empowered Knowledge Base - Enhance support with a knowledgeable bot by integrating your data. SupportRep.ai is the next generation of user support. Let's explore these game-changing options that are waiting for you.

Let AI-Powered Chat become your best employee. Our intelligent assistant knows your business inside out and can automate lead capture, scheduling and question answering. Visitors to your site want self-service options to help them research before contacting you directly. Empower users to find instant answers with AI-Powered Search. Our intelligent assistant has a deep understanding about your business. It can recognize the intent behind the questions and efficiently manage queries, lead capture, and scheduling at the exact right time. Visitors use websites in different ways. Some people use chat to contact a company directly, while others start with the search bar to do research and are not yet ready to engage.

Inline Help is the ultimate proactive solution that anticipates customer questions and answers them before they ask. By seamlessly integrating your knowledgebase with Inline Help you can unlock the power of a dynamic AI assistant in your app that generates content tailored specifically to your users needs. Our innovative 'Explain this' feature allows users to access instant, real time explanations within your application. This enables them to find answers quickly without having to leave their workflow. Interactive tooltips offer additional guidance and ensure a smooth, intuitive user experience. Our chatbot is available 24/7 to answer any questions users may have. This reduces the need for human interaction and streamlines support processes. Efficient ticket management ensures customer inquiries are dealt with promptly and effectively.

Dialogview is the future of customer communications, combining generative AI and a suite tools to elevate customer support as well as virtual conferencing. Dialogview's core mission is to make interactions more efficient, personal and accessible, across all channels including WhatsApp, Facebook Messenger SMS and VoIP. Dialogview automates more than 70% of customer support queries, allowing agents to focus their attention on more complex issues. Tia, powered with advanced machine learning, provides contextual and personalized answers in over 40+ different languages. This ensures that customers feel valued and understood. The platform's omnichannel strategy ensures that no question goes unanswered and enhances customer satisfaction. Dialogview is a web-based conferencing solution that does not require any downloads and is accessible to all participants.

AskHandle, a personalized AI system, is based on advanced generative AI (GAI) and natural language processing. It allows organizations to harness the incredible capabilities of retrieval augmented generation by simply adding information to data sources. AskHandle is a simple and easy-to-use tool for creating and managing AI-powered chatbots. This allows businesses to streamline their internal and external customer service processes.

Give your team AI superpowers to increase support volume instead of increasing staff. Markprompt is integrated into all touchpoints in the agent journey and customer journey. Integrate customer support into your product across all touchpoints. You can integrate customer support into the user experience using our REST APIs and JavaScript libraries. Give your customer service team the tools to automate the mundane so they can focus their efforts on what really matters: delighting the customers. Configure the behavior, design, and instructions of your chatbots, and test them in a play environment before deployment. Learn how customers and agents interact your AI apps in order to identify any gaps in your knowledge.

Our AI-powered tool allows you to respond quickly and efficiently with all your comments. You can access comments on your advertising from any of your accounts. Keep in touch with your community by liking their comments. Respond to as many comments on your videos as possible. Responding to your audience creates a more intimate community and encourages interaction. If your audience is interested in your product, a quick response will increase your chances of conversion.

Discover the perfect intersection of AI and customer service. A smart, AI-powered ticketing system that optimizes productivity. Transform your actionable ticket into to-do list, organize them into Tabs, and all wrapped up in best UX. Say goodbye to the tedious task of sorting through tickets to find what needs action. Userscom turns important tasks into to-dos. This is a productivity boost. Clarity is key when responding. For more personalized interactions, you can see the customer plan, email and custom attributes displayed on the right side. Embed our form on your site & respond to queries from our intuitive dashboard. By integrating our API into existing forms, you can easily send responses to your Userscom Dashboard.

Support requests can be handled where your team and users are most comfortable. Let your teams work wherever they feel most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps. Torvalds AI Assist allows you to tweak AI generated answers, and keeps your supporters at the wheel. Your team can edit and review responses before sending them to your customers, or Torvalds will auto-answer. Streamline collaboration between your technical support, engineering, and customer success teams by keeping chat-based and ticket-based support in sync. Torvalds triages your issues for you with its shared omnichannel inbox, so that you don't miss a beat. The bi-directional sync makes sure that conversations don't get lost in the app, Discord or Slack, Github, or your team's favorite ticketing system like Zendesk.

Turn your content into a copilot AI you can trust. Answer questions from users, sales, and support based on your own knowledge. Add Inkeep in less than 10 seconds to your website, app or community. Use our APIs for your own UX and copilot. Focus on new questions and save hundreds hours for your support team and engineering team. Our AI assistant offers rich citations and admits when it is wrong. It also stays on topic. Add useful links to your support channels, or create a ticket directly from the chat. Get insights into where users get stuck and what they ask for. We are also very concerned about the end-user experience, zero-effort onboarding and actionable reporting. Our product and team were built to deliver the best-in class experience. Content and product teams use insights to prioritize content and product improvements that address root causes of questions from users.

Connect to your knowledge sources, and automate incoming requests up to 80%. Knowledge articles are continuously augmented. Give precise and conversational responses for a delightful user experience. Use Generative AI for a quick start using your existing knowledge. Integrate with existing backend system, transfer conversations to agents seamlessly, and share images and external links. Self-service rates will improve when complex support scenarios are simplified. Promote process compliance, onboard and onboard. DeepConverse focuses on providing superior customer service and support using our AI-driven platform. Beyond traditional chatbots, we offer a seamless AI-driven solution that provides rich automation and improves customer satisfaction. Our AI chatbots primarily serve as a customer service tool, providing IT support and multi-channel assistance.

TalkForce AI is an innovative AI-powered solution for customer care that aims to improve customer satisfaction by providing 24/7 support, streamlining operations, and reducing operational costs. Our AI virtual assistants automate routine inquiries, schedule appointments, and provide friendly and professional support. This allows your team to focus their efforts on providing exceptional, personalized customer service. To address the challenges posed by high call volumes, 24/7 support and the desire to allow the customer service team to focus on more personal interactions without increasing costs. Businesses in the ground transportation sector and other sectors that are looking to improve customer service, reduce operational costs and provide high-quality, uninterrupted support.

Hire our generative AI agent to give your customers an unforgettable experience. Trusted by large enterprises and high growth startups. 100% generative actions and responses, without the need for complex decision trees or canned answers. Integrations that require no effort to your existing tools or data sources. Maximize AI's potential by leveraging your knowledge bases, workflows, and APIs. AI assistants can be used to boost your team's productivity by automating mundane tasks. They also learn from the agents they interact with. Identify themes, identify anomalies, and unlock yourself with your valuable conversations. Turn your support operation from a cost center to a revenue generator and scale revenues without increasing headcount. Decagon's Production Services are hosted by leading cloud infrastructure providers such as Amazon AWS. Amazon's Virtual Private Cloud is used to protect our network perimeter, in addition to web app firewalls and regular vulnerabilities scanning.