Best AI Customer Service Software for Mid Size Business

WebAgent.ai is a platform that allows you to create AI-powered chatbots without coding, improving website customer service and engagement. Users can train chatbots using uploaded documents or website data to ensure accurate responses to unique questions. The platform allows customization of the appearance to match company branding. Chatbots are programmable with specific instructions for tailoring interactions to customer support, sales or onboarding. Conversations are recorded for future insights that can be used to refine strategies and improve product development. The chatbot also facilitates lead generation, by collecting contact information and providing context to the conversation. WebAgent is also a knowledge base that streamlines access to company information.

Generative AI will help you scale your support more intelligently. With the next generation AI-powered bots, automate +80% of all your support requests across digital channels. Ultimate's AI agents will elevate your CX, empower agents, and increase efficiency. With Ultimate's AI agents, you can achieve scalable success in support. We are a part Zendesk and we have the tools, team and tactics to take you from 0 automation to +80% across digital support channels including chat, email and messaging. Welcome to the easiest and fastest way to start with support automation. Connect UltimateGPT with your help center to create a bot capable of resolving requests, escalating to an agent when needed, and requiring no training or maintenance.

TheLoops is a powerful platform that provides actionable insights to CX teams. It uses GenAI and prediction to increase the productivity of your team. Get real-time predictions, trends, sentiments, topics, and more with one AI platform that is easy to use. Say goodbye to manual data dumps, multiple point solutions and the need for data engineers. TheLoops, powered by GenAI, gives you dynamic next-best recommended actions, autoclassification, summary and more to supercharge the performance of your agents. Mission Control allows managers to be aware of what is happening at all times. 100% QA coverage. SOC II and HIPAA compliance. Integrations with Intercom Zendesk Kustomer, and more. Plus, manual QA is available if needed. Learn more about TheLoops Auto QA and its built-in coaching.

Beam AI, a leading platform that specializes in agentic automation, allows businesses to deploy self learning AI agents which streamline operations and reduce cost. Beam AI agents are used by Fortune 500 companies as well as startups. They deliver precise, efficient task automatization comparable to human performance. They operate continuously to minimize mistakes and enhance productivity. The platform provides a variety of pre-trained AI agents that are tailored to various workflows including customer service, email categorization and appointment management. Beam AI also offers tools for creating and customizing AI-based agents to meet unique organizational needs. These agents can be integrated seamlessly with existing systems, optimizing workflows and driving business efficiency.

Unifonic is a platform powered by AI that allows for personalized omnichannel engagement. It allows businesses to communicate with customers using a variety of channels, such as SMS, WhatsApp Messenger, push notifications and voice. The platform offers over 100 native integrations, including Salesforce, HubSpot and Shopify. This allows for seamless workflow automation. Unifonic's Flow Studio offers pre-built templates to simplify the implementation of automated processes. These include abandoned cart reminders and chatbot automation. The platform is designed for marketing, IT and operations, with low-code tools and 24/7 AI-powered customer support. Unifonic is a global company with 95% coverage and over 25 billion messages sent. It has more than 5,000 clients.

Intryc, an AI-powered platform, automates quality assurance processes in customer support teams. Intryc allows organizations to improve support quality without increasing costs by evaluating 100% of all customer interactions in real time. The platform includes features such as intelligent sample, customizable scorecards dynamic workload distribution and tailored agent coaching. All of these are designed to streamline QA workflows and provide actionable insights. Intryc integrates seamlessly into existing knowledge bases and help desks, allowing minimal disruption and quick implementation. Intryc provides each team member with the tools they need to improve processes, drive quality and deliver exceptional customer experiences. In less than 10 minutes, you can connect your help desk with the organization knowledge base. Custom scorecards are created based on knowledge from within the organization, ensuring that evaluations are consistent and relevant.

Kodif, a leading AI platform for customer support, revolutionizes the customer service industry by automating ticket resolutions. It also empowers agents with intelligent tools. This platform streamlines customer support processes to enable faster and more efficient solutions while maintaining a human touch. Kodif is integrated with multiple platforms for customer service, ensuring seamless handling of inquiries through diverse channels. Its primary objective is to provide personalized support tailored to the needs of each customer. Kodif's AI Agent assists in resolving ticket through chat, SMS and social media. It provides smooth handoffs, as well as an AI copilot, to empower customer service teams. The platform includes features like tracking information, generating customized responses, executing tasks such as refunds or cancellations and connecting data for better insights and analytics.

Outverse is a platform powered by AI that is designed to reduce customer support bottlenecks. It does this by solving up to 80% complex support queries autonomously and managing the rest through seamless handoffs to support teams and success teams. The platform includes an AI Agent that can process billing changes, subscription refunds and account administration tasks, ensuring that actions are executed quickly and accurately. Outverse's Internal Copilot, which comes with customizable playbooks and a workflow automation tool, allows support teams to automate routine tasks and reduce resolution times. The system supports easy escalation by setting up custom rules to direct customer conversations towards the appropriate team. This ensures that critical issues are addressed immediately. Outverse is especially beneficial for highly regulated industry, teams with high ticket volume, and companies that have complex software products.

Teammates.ai provides AI solutions that are fully autonomous and designed to manage job functions such as sales and customer service in more than 50 different languages. These AI teammates can handle complex tasks such as responding to customer inquiries and processing transactions. They can also manage follow-ups. Teammates.ai integrates seamlessly into existing workflows and allows businesses to automate repetitive processes, reduce operational cost, and focus their human resources on strategic initiatives. The platform's AI agent is designed to adapt and improve performance and customer satisfaction. Teammates.ai is a scalable solution that helps businesses improve productivity and reach globally by transforming the workplace with collaborative intelligence.

Gradient Labs has developed an AI agent called Otto, which manages complex customer service interactions autonomously by learning from plain-language procedures. This eliminates the need for code or decision trees. Otto integrates seamlessly into existing support platforms. It absorbs knowledge from company resources, and previous support chats, to continuously improve its performance. It provides actionable insight by automatically categorizing and highlighting issues from customers. The platform provides natural and sensitive responses that enhance customer satisfaction. Users can test the AI agent thoroughly before deployment in a web-based application. Gradient Labs places a high priority on security, maintains SOC 2 compliance and GDPR compliance and offers enterprise-ready tools like Single Sign-On and role-based access permissions. The company wants to make exceptional customer support the norm by automating back-office processes and complex support queries.

Minded AI, an advanced customer service platform, deploys AI agents that are trained to replicate human agents' problem-solving abilities. These agents consult help center articles and take actions to resolve issues. They achieve a resolution rate of over 70% with 99.8% accuracy. Minded AI was developed by experts who have worked at Google and Alibaba. It emphasizes accuracy and safety, incorporating features such as clarifying questions prompts, avoiding off-topic answers, and seamless transitions when needed to human agents. The platform provides enterprise-grade security, with PII masking built-in, allowing sensitive information to remain in the client's environment. It also maintains compliance with SOC 2 standards and GDPR. Minded AI’s effectiveness can be seen in client success stories. For example, a 75% resolution ratio within three months.

Navigate by Globant, a process optimization software, is designed to streamline processes and improve operational efficiency in organizations. It offers a data-driven method of analyzing and redesigning processes to help businesses automate and optimise complex processes. Navigate uses advanced AI algorithms and machine learning to analyze operations, identify process bottlenecks and provide actionable insight for process improvement. The platform is highly configurable, allowing businesses tailor solutions to meet their specific needs. This could be for supply chain management or customer service. Navigate's user-friendly interface, integration capabilities, and enhanced performance help companies achieve greater productivity, lower costs, and improved overall performance. Map every process interaction to understand how your processes behave.

Intelligent AI-powered customer service representatives anywhere. The cloud-based interactive virtual assistant is built utilizing the NVIDIA Tokkio Customer Service AI workflow. Interactive avatars can see, perceive, intelligently speak, and provide suggestions to enhance the customer experience. Are you serious about creating interactive avatars in the cloud? Want to see the Tokkio demo? Please join our Tokkio Early Access Program to share more about your use cases. Please register or login using your company email to help us evaluate access. Please be patient as we expand the program. NVIDIA Tokkio uses Omniverse Avatar Cloud Engine, a suite cloud-native AI services and models that makes it easier to create and customize lifelike digital assistants and virtual humans. ACE is built upon NVIDIA's Unified Compute Framework.

EchoHQ is a fast and efficient system that mirrors the skills a human support agent, but faster. It is equipped with a vast database of information and services and SOPs. It can answer calls and respond in a blink of an eye. Infinite support agents at your command - no queues, no delays. EchoHQ will remember your training and deliver precision on each call. Support that never stops, with availability that never sleeps. All agents can be trained in one session, with immediate results. EchoHQ has a 99% confidence that you understand your policy. Speak in your customers' native language instantly.

ezdesk is a comprehensive platform that allows businesses to offer exceptional customer service and manage customer issues, requests, and inquiries. This tool is vital for businesses of any size to improve customer satisfaction, streamline processes, and maintain positive brand image. AI algorithms can automatically categorize and tag incoming tickets according to their content. This allows for better organization and prioritization. AI can predict high-ticket periods by analyzing historical data. This allows support teams to allocate resources and manage staffing levels proactively. AI algorithms can intelligently route tickets to the appropriate department or agent depending on the nature of their issue.

SwiftSupport is the solution you need to enhance customer interactions using the best live chat software. SwiftSupport is designed for both websites and mobile apps. It boosts engagement through real-time assistance. Businesses can then respond to customer queries quickly. Experience seamless communication to drive customer satisfaction and accelerate your business growth.

Jamix is a platform powered by AI that unifies enterprise data in order to improve sales, customer service, recruiting and HR operations. Jamix integrates seamlessly with existing applications to provide AI-driven insights in real-time through a chat interface. Its AI agents help with tasks like drafting job descriptions and evaluating applications. They also summarize interview results and streamline workflows. Jamix is SOC 2 type II certified to ensure the highest standards in data security and privacy.

Rivit is a platform powered by AI that automates and simplifies customer service for small businesses. It combines human assistance with AI assistance to automate repetitive tasks, while allowing agents to handle complex issues. Rivit integrates easily with tools such as Slack, Notion and Hubspot. This allows small businesses to provide world-class customer service while reducing costs.