Text App is a next-generation customer support platform that unites chat, ticketing, automation, and analytics in one intuitive workspace. Built on deep industry expertise and powered by advanced AI, it helps teams deliver faster, more consistent, and scalable customer experiences.
Intelligent AI at the Core
At the heart of Text App lies Text Intelligence, a self-learning engine that grows smarter with every interaction. It analyzes help articles, past conversations, and business data to:
• Instantly resolve repetitive questions
• Suggest tailored responses
• Route complex issues to the right experts
Unified Inbox for Omnichannel Support
Text App centralizes every message — from email, chat, WhatsApp, and Messenger — into a single shared inbox. Agents always have full context, even when customers switch channels. Smart ticketing automatically classifies, prioritizes, and assigns requests to keep support efficient and organized.
The customer list adds a deeper layer of visibility by merging chats, tickets, purchases, and campaign activity into a single, unified profile, providing teams with instant insight into each customer’s journey and enabling more personalized, timely responses.
Automation Without Code
With the no-code automation builder, teams can automate follow-ups, escalations, and CRM syncs — no technical skills required. Proactive tools like greetings, pop-ups, and targeted campaigns help connect with visitors in real time and turn engagement into conversions.
Together with the AI agent and customer list, campaigns create an automatic lead-generation cycle — reaching visitors, engaging them instantly, and consolidating every interaction into actionable customer profiles.