Not all "AI agents" are designed to perform actions. Dialpad's AI Agents analyze customer concerns in real-time and guide them towards resolution — going beyond mere transcription or summarization to effectively accomplish tasks. Functioning seamlessly across voice, digital channels, and human transitions within a unified platform, they transform each interaction into cumulative intelligence. Enhanced by Dialpad's Guardian layer for security and management, their effectiveness is validated through Dialpad's Proving Ground prior to being implemented across enterprises.