Agentic AI represents a significant advancement over traditional AI, which merely identifies issues without providing solutions. Dialpad's Agentic AI actively analyzes customer interactions in real-time, autonomously facilitating resolutions across various channels—be it voice, digital, or human—without relying on scripts or encountering obstacles. Each engagement contributes to a growing intelligence base, currently exceeding 775 million AI summaries, all safeguarded by Dialpad's Guardian framework to ensure secure and reliable operations. Furthermore, it undergoes rigorous validation in the Proving Ground prior to scaling.