Best Workforce Optimization (WFO) Software in the UK

Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.

Pair better using patterns. Our AI allows global enterprises to identify subtle and valuable patterns in human behavior to better match employees with customers. Afiniti Enterprise Behavior Pairing™, which predicts and discovers patterns in interpersonal behavior, enables customers to be matched with agents by optimally pairing them with agents. Initi has over 150 patents. Their technology analyzes data and commercially available information tied with customer identity to identify patterns of successful behavioral interactions. These patterns are then applied in real-time to drive improvements in customer satisfaction, enterprise profitability, health, and overall health.