PRAGMA-WFM is an online solution designed for managing business workflows, which operates on the principles of workflow management. The platform is dedicated to its mission of "optimizing work activities to boost companies' performance." Since its inception in 2001 within the pharmaceutical industry, it has been meticulously crafted to meet the strict quality requirements of the sector. Notably, PRAGMA-WFM complies with CFR 21 regulations, making it an invaluable asset during inspections, as it meticulously tracks even the most granular information, archives it selectively, and generates comprehensive reports. Its highly adaptable design allows the platform to seamlessly accommodate various workflows across different industries. With a current offering of 37 pre-defined processes, PRAGMA-WFM also empowers users to develop custom processes tailored to their specific needs, without any restrictions whatsoever. This flexibility and capability make it an essential tool for organizations seeking to enhance their operational efficiency.