Best Web Analytics Software for Zendesk Chat

Zendesk Explore offers businesses the analytics necessary to assess and enhance the overall customer experience effectively. Leveraging data is essential for crafting the optimal customer journey, and with Zendesk Explore, businesses can easily access crucial customer insights that foster a deeper comprehension of both their customers and operations. Customer support can take place across various platforms, such as email, chat, phone, and social media, making it essential to utilize an analytics tool that can adapt to these diverse environments. Explore seamlessly aggregates data from all channels, allowing you to monitor customer interactions with your brand while maintaining coherence in the analysis. The platform features built-in best practice dashboards and analyses, equipping teams of all sizes with the essential metrics needed to pursue their goals effectively. You can evaluate team performance, assess operational metrics, or gain insights into customer experiences, ensuring that no aspect is overlooked. Regardless of the specific needs, Explore provides a dedicated dashboard to fulfill them efficiently, empowering organizations to stay ahead in a competitive market.

Dataddo is a fully-managed, no-code data integration platform that connects cloud-based applications and dashboarding tools, data warehouses, and other data storages. Dataddo offers three main products: - Data to Dashboards, which lets users send data from online sources straight to dashboarding apps like Tableau, Power BI, and Google Data Studio for insights in record time. A free version is available for this product! - Data Anywhere, which enables users to send data from any A to any B—from apps to warehouses or dashboards (ETL, end to end), between warehouses (ETL), and from warehouses back into apps (reverse ETL). - Headless Data Integration, which allows enterprises to build their own data products on top of the unified Dataddo API and get all integrations in one. The company’s engineers manage all API changes, proactively monitor and fix pipelines, and build new connectors free of charge in around 10 business days. The platform is SOC 2 Type II certified and compliant with all major data privacy laws around the globe, including ISO 27001. From the first log-in to complete, automated pipelines, get your data flowing from sources to destinations in just a few clicks.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.