Best SLA Management Software for Microsoft Outlook

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

EmailAnalytics helps organizations gain visibility and unlock valuable insights from their daily email activity. No software installation required, no changes to workflows, and 100% private. See how many emails you and your team send and receive each day. See how many emails your team sends and receives each day. Click on any metric to drill down and see the list of each email that was included in the calculation. See how many emails are sent and received by your team for each day of every week. See how many emails are sent and received by your team for each label and folder in Gmail and Outlook. We provide you with your "actual" response times, which is the time you spend in real life responding to emails. We also give you your "work hours response time", which only counts the time spent during your designated work hours. We only count emails you respond to. Compare email activity between your team's accounts.