Best Sentiment Analysis Tools in Africa

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

Make the most of automation in marketing. Increase sales conversions and customer interaction. Manage leads who interact with your brand and product on social media channels. Identify and nurture social activity. Automate profile discovery and activity gathering. To qualify them, leverage rule-based lead scoring. Search filters to define your buyer personas. Instantly generate leads To identify high-quality leads, you can leverage filters that span organizational and user attributes. You can achieve a high ROI in a very short time. Drive content creation and publish across multiple social media channels simultaneously. Track the content consumption and interactions of your posts to generate leads. Learn how to leverage social media insights. Social listening can be used to monitor social media channels of your brand for customer feedback, brand mentions, and discussions about specific keywords, topics, or industries. Then, an analysis will be performed to gain insights and take action on those opportunities.

Do not miss a single mention of your Brand on social media. You can check out who is talking about your brand right now and get in touch with them. Social media has revolutionized how we market our business. Marketers need to learn how to monitor, respond and find social mentions to make sure they are being heard. With a strategy, you can track and use them to your advantage even if you don't have the money. Social mention is when a keyword, hashtag, or brand you monitor is mentioned on social media. Social Searcher can show all of these in one list. Our platform covers all social media mentions and top social media services. With a few clicks, you can reach thousands of people. It works just like other search engines. You can search for keywords or brands that you are interested in tracking, and receive a list of filtered results.

We search every corner of the internet for relevant mentions about any topic. Engage with your customers and key influencers in your niche to increase brand exposure and gain valuable insights about your market. Find out what your customers are interested in and create products that meet their needs. BrandMentions helps you find new customers and places to promote your products. You can protect your reputation in a highly competitive market by being aware of what and who is talking about you. You can monitor everything being said about you and your product on any channel that matters, whether it is social media or the web. BrandMentions keeps your up-to-date with everything that is happening in your market, and any other information related to your company. It sends you real-time alerts right to your inbox.

Natural language processing (NLP), which is a natural way to extract insights from unstructured text, is a great way to gain insight. To understand common topics and trends, identify key phrases and entities, such as people, places, or organizations. Pretrained models that are domain-specific can be used to classify medical terminology. Sentiment analysis allows you to gain a deeper understanding of customer opinions. You can evaluate text in many languages. Broad entity extraction Identify key concepts in text, including key words and named entities, such as people, places and organizations. Sentiment analysis that is powerful: Find out what customers think about your brand and how sentiment is around certain topics. Robust language detection: Assess text input in a variety of languages. Flexible deployment: Text Analytics can be run anywhere: on-premises, in the cloud, or at the edge with containers.

You can find mentions of people, places, brands, and events in documents as well as social media. Access additional information about entities easily. You can quickly and easily classify multilingual text into pre-defined taxonomies, or create your own custom classification scheme. Short texts, such as product reviews, can be used to identify whether the opinion expressed is positive, neutral, or negative. Identify key-phrases and concepts that are relevant to the context in articles and social media posts. Compare two texts and calculate their syntactic or semantic similarity. Understanding the difference between two texts on the same subject. Clean text articles can be extracted from blogs, newspapers, and other websites. Get rid of advertising and boilerplate to get the article text and images.

Komprehend AI APIs provide the most complete set of document classification and NLP programming APIs for software developers. Our NLP models have been trained on more than a million documents and provide state of the art accuracy for most NLP use cases, such as sentiment analysis or emotion detection. Get our Text Analysis API free demo. It provides useful insights from textual data and maintains high accuracy in real life. It can work with a variety data types, from healthcare to finance. Private cloud deployments via Docker containers and on-premise deployments are supported. This prevents data leakage. Your data is protected and the GDPR compliance guidelines are followed to the letter. Monitor online conversations to understand the social sentiment surrounding your brand, product, and service. Sentiment analysis, also known as contextual mining of text, is a method that extracts and identifies subjective information from the source material.

Allganize's AI solutions are the industry leader and provide businesses with the best tools to automate employee and customer support. Within the first four months of implementation, automate 72% of all monthly support tickets. Our AI will automate simple customer requests, allowing your agents to focus on more complicated issues. Employees can ask questions and find answers from multiple documents in a conversational manner. Pre-trained conversational AI chatbot for your websites that automates customer support. Intelligent search that instantly extracts precise answers from any document. Automated extraction of key words from any document and classification, providing valuable insights. Uses natural language to understand the context of product reviews and detect positive and negative experiences. To accurately determine user intent, assigns predefined categories to customer support conversions.

Your language data can be turned into insights quickly and easily with no code. Join over 10,000 companies, researchers, marketers, and other professionals who use Speak to reduce manual labor, unlock competitive advantage, strengthen customer relationships, and make better business decisions. Speak allows for easy uploading audio, video, and other data to be used in qualitative research, academic research and marketing research. You can convert audio and video to text using automated transcription, import CSVs to bulk analyze, capture recordings with an embedded recorder, create directly within Speak, or use popular integrations that automate capture. Speak can help you find actionable, competitive insights in data.

Easy & effortless way to collect, analyze & optimise feedback for customer satisfaction and make. Our AI analyzes the feedback and determines whether it is positive, neutral or negative. Our AI summarizes feedback in concise summaries to save time and provide key insights. Our AI organizes feedback into different categories to facilitate management and organization.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Use AI to analyze YouTube comments and uncover trends, sentiment patterns, and valuable insights. Make data-driven choices to grow your channel. Our advanced AI-powered analysis tool gives you deep insights into videos in your niche. Advanced sentiment analysis will help you understand how your audience feels when it comes to your content. To stay on top of the game, identify emerging trends and patterns from your comments. Get actionable insights to improve your strategy. Track and analyze viewer engagement to optimize your content. All you need to know about your content strategy.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Unified customer feedback analytics for some of the fastest-growing companies in the world. Chattermill gives you an advantage by aggregating, measuring, and analysing all customer feedback in real-time. With a simple, collaborative platform, you can bring all customer feedback and interactions into one place. You can use AI-based sentiment and theme AI to understand how customers feel about your product. To instantly determine what is driving customer experience, filter and interpret the data. To accurately predict and identify opportunities to drive revenue, advocacy, and retention across every touchpoint, analyze customer feedback

BrandsEye assists organizations in increasing revenue, optimizing expenditures, and reducing risk by understanding their customers' experience. Combining crowd-sourcing and artificial intelligence, we can transform unstructured customer feedback into actionable intelligence with unprecedented accuracy. BrandsEye's Crowd, made up of human contributors, can identify the issues that are driving customer sentiment. This allows for strategic and operational actions.

We help businesses increase their customer's average spend by 300%. Research shows that repeat customers spend 30% more than one-time buyers. Your recommendation to purchase your more expensive products, memberships, or services is more trustworthy than a one-time buyer. Due to the 20% rule, most franchises don't know what the majority of customers think about them. Close to 20% of customers will respond when asked to review their experience on an online review site. We wanted to know why. We discovered that customers were reluctant to share their experiences with your business online. It's not personal. It's time for personalization. Close to 80% of customers will give feedback if you ask them. Why? Because it's personal, and it's relational. Our platform captures the sentiments of the 80% and lets you know where your business stands with customers.

The most powerful, flexible and connected platform for experience & research. Forsta transcends data and methodological silos. All human experience is here. If it's valuable, it can be measured. You can use customizable surveys to get insight from any audience, whether it's small groups or large communities. You can access the data you need at any channel or touchpoint. Forsta is packed with the tools you need to get better data and deeper insights. So you can propel your business forward. If it's valuable, it's quantifiable. You can use customizable surveys or moderated online discussions to gain insight from any audience, from small groups to large communities. You can access the data you need at any channel or touchpoint. All your data can be consolidated onto one platform. You can see the stories behind statistics. Advanced analytics tools allow you to search, sort, and filter in any way that leads you to the answers.

Social Mention searches for people talking about your brand and competitors in the news and social media. Social Mention is an easy-to-use social media search tool that aggregates user-generated content from all over the internet into one stream of information. It is a social media monitoring tool that allows users to track and measure what people say about your brand around the world, in real time. SocialMention is part BrandMentions, a brand monitoring tool that tracks and engages in online conversations in real time. Never miss a mention or comment about your brand or product on social media accounts, news, or other publications. Learn as much as you can about your audience online. Get a better understanding of your customers' interactions with you, your social media strategy and how to create products that meet their specific needs.

Famepilot helps you organize your customer experience. Forward-thinking businesses around world use Famepilot to manage tons of feedback each year. 85% of customer interactions with you business now take place on your Google, Facebook and Twitter pages. Connect with customers who promote your brand online. Famepilot automates the customer feedback process. It captures your Net Promoter Score®, Sentiments over time, Testimonials, Online Reviews, and Online Reputation. Famepilot monitors your business activities on Google, Facebook, Twitter, 20+ review sites, and Twitter. This list is growing quickly. You can also suggest specific sites for your industry. All reviews posted online by customers can be reacted to via the Famepilot platform. Park comments for employees to respond. Do not leave any customer unanswered.

Social Smart for Engagement allows companies a way to market themselves on social media, while still complying with all regulations. Social Smart for Research helps organizations improve their interactions by helping them to create great content and provide them with the relevant information and flexible content repositories. Social Smart for Compliance allows organizations leverage social media in a low-risk compliant manner. This is based on industry or company-specific compliance policies that your organization has set up. Social Smart Sentiment Analysis allows you to analyze and understand the social media sentiment surrounding any entity on social networks, including stocks and brands.

BytesView is a powerful machine learning and NLP-based text analytics tool. It can easily compile and analyze large amounts of text data from multiple sources. There are many text mining and analysis tools that can be used to extract valuable insights from unstructured texts. BytesView also offers API Services that allow you to train custom data analysis models using data specific to your company to improve accuracy and efficiency.

Our platform was developed in conjunction with scientific innovations that reveal how people experience, express and interpret over 30 emotions. Voice assistants, health tech, and social networks will all be reliant on expressive understanding and communication. AI applications should be supported by inclusive, collaborative, rigorous and inclusive science. AI should not be used to treat human emotion as a means for an end. People from different backgrounds should share the benefits of AI. AI should be available to those affected and able to make informed decisions about its use. AI should only be used with the informed consent and consent of those it affects.

OSOS by Mozn, an advanced artificial intelligence platform (AI), is specifically designed to process and understand the Arabic language. It is described by some as the most accurate large-language model (LLM) to handle the complexity of Arabic. OSOS is a leader in Arabic Natural Language Understanding, boasting the fastest and scalable Arabic text analytics algorithms. This platform is a part of Mozn’s ambitious initiative to create the world’s largest and most efficient Arabic language models. OSOS is also an AI-powered search tool, with a range of features such as content generation, question answering and more. Its aim is to improve decision-making for organizations and increase operational efficiency.

Syncly's AI feedback analysis instantly categorizes and reveals negative signals hidden in feedback. Centralize your feedback, and take proactive action based on real time insights to elevate your 5-star customer experience. Use automated tagging to confidently categorize even in the face of an overwhelming influx customer feedback. Our AI model allows you to identify real issues that might not be as high as a CSAT. Identify real-time critical issues and explore top revenue influencing issues, as well as sudden peaks and drops. Use our analysis to quickly assess the top 10 negative reactions. Check out the top topics to empower your team and focus on what matters. Instantly visualize customer trends using charts. Detect anomalies and share them instantly to align organizations. Use a full-view dashboard to gain insights and make decisions for a consistent five star experience.

PolygrAI, an innovative platform, provides real-time insight into emotional states and possible deception. With our desktop application, performing polygraph examinations has never been easier. Just click start, select your video feed source and see the insights. Our interface allows you see through words to gain insights into the subconscious. Simplified to make it easier for you. You will be able to understand the overall mood throughout the entire exam. Prioritized emotions, primary, secondary and tertiary. All other people in the video feed are ignored when selecting a subject. Other features are available in our desktop application to make your assessments easier and more accurate. You can use the default screen capture which you can use with any application or connect a USB cam.