pCloud Business User Reviews

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  • Name: Joseph T.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Service to store files in the cloud that works perfectly.

    Date: Nov 04 2022

    Summary: pCloud is a service that has provided me with a correct storage in the cloud for a long time, I have used this platform for more than two years, and without a doubt I highly recommend it to store a large number of documents and files at an extremely affordable price. , I have compared this platform with many other cloud storage platforms and I think that this platform has the best prices in the market. In addition, it has not totally altered my needs within the company, it has provided me with a service in which you can save one of the files right to companies and thus save space on computers and mobile devices, in addition, I can share all these files and documents by everyone my colleagues thanks to a shared folder a direct link. In general, I really liked how this platform acted, since it behaved according to my needs and provides a quite functional cloud storage system for our entire real estate company, without a doubt I will continue using the platform for much more time in our company.

    Positive: pCloud is a service that he started using mainly because he needed a platform that would allow us to safeguard all our important information and files, therefore, this platform provided us with each of the necessary functions and tools to keep our files safe. This platform is currently one of the best to protect files, due to the high capacity of cloud storage and the low price it uses for its users. Next, I will mention the positive things that this platform has.

    1.- One of the main positive things about this platform is that it has a relatively low cost compared to other platforms that offer cloud storage services but use a fairly high price. For each gigabyte obtained within this platform, you will have to pay a fairly low sum of money, that helps a lot since there are some small companies that want to obtain a cloud storage service but do not want to pay so much money from the company, for which, in essence, this platform offers you a complete service to store all your files and a fairly high storage space at a very affordable price. I highly recommend this platform if your business capital is not that high.

    2.- Another of the things that I like in this reform is the ease with which you can store files from devices or the iOS operating system. Since this platform automatically creates a folder within the documents of the iOS operating system, therefore, all the files that you store within that folder will be stored on the main page of your cloud storage in this application. This folder is quite beneficial, since it makes it easy for you to store all kinds of files that it contains on your phone, just by dragging them to that folder you can store them in your cloud immediately, you will not have to manually upload them to any platform. I love this folder as it proves to have when uploading files.

    3.- Another of the positive features of this application is that all the files you store on your mobile phone have a synchronization and media is with the service in the cloud, so you can access them immediately from your computer or using the web version of this platform. And vice versa, all the files you store on your computer, you can view them from your mobile phone and download them immediately with a simple button, you will not have to wait additional time for these files to be processed. I really love the process of synchronization between devices, because just by uploading a file within one device, you can view the downloads on another device without waiting for additional time.

    4.- The fourth thing that I love about this platform is regarding document editing. This platform has a service to edit documents, just by uploading a document to the cloud, you could modify it online, you will have all the available tools at hand to edit your document perfectly, no matter what type of document it is, anyway way you can avoid it from the application itself without having to download it on your mobile device. In addition, the online edition is quite complete, you can modify the text of a document, insert images within it and much more.

    5.- The last thing that I have loved about this platform also has to do with editing documents, since you can modify documents simultaneously with the collaboration of a specific person. For example, if you have a colleague who wants to help you edit a document or create it from scratch, you just have to add them as a collaborator within that document, in this way that person can modify the document whenever they want, and all the changes within that document you can view on your computer or mobile device in real time, the collaborative document editing process is real within this platform.

    Negative: pCloud is quite a feasible service, the way this platform works helps that you can store files in the cloud and secure them with Encryption Key, however, there are some negative things that are important to mention about this platform. I will mention them below.

    1.- One of the main negative things that this platform has is regarding the encryption key for your files, by getting a premium plan within this platform you will have access to more storage space in the cloud and also editing functions of document completely, however, the function to secure your files with encryption key is not included, this function comes separately, for which, you will have to pay the premium plan and you will also have to pay for this additional service. I consider this to be a false negative because the encryption key feature should be included in the premium plan, I don't understand why it isn't, as this just causes the user to have to pay more money to get a feature. very important to protect your files.

    2.- The second negative thing that this platform has regarding the storage of videos, when you upload Videos to the cloud they are not stored in the same quality, so if you try to share a video by uploading to the cloud and then sending a direct link to a specific person, that person viewing the video is much lower quality, causing you to not be able to enjoy the full quality of the video. I would like all the videos that I upload to the cloud within this platform to be seen in the same quality, which is not reduced at any time, in order to be able to share it completely.

    3.- The third negative thing that this platform has is that you cannot statistically visualize how many people have accessed a specific file. This function is very important that just as soon as possible, since on some occasions I have shared a file with a direct link to someone, and I would like to know how many people have entered that shared link, so I hope that this function has been implemented as soon as possible to statistically display the number of people who have accessed a specific file.

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    pCloud Business Company Response
    Date: Dec 19 2022
    Thank you for sharing your review! Your high evaluation of pCloud is deeply respected! Improving our service is challenging and we are happy to see that we are on the correct path, meeting most of your expectations. The Crypto Folder offers very complex zero- knowledge encryption, which is not always needed by some users, considering the fact that pCloud already offers robust security by default, outside the Crypto Folder. Videos files are uploaded in their original extension and file type, as well as the quality. When you stream a video, you can always select the "Play Original" parameter from the 3 dots on the right. From the "Statistics" section of a Share link, you can always see the traffic generated for that share link. This gives you information on how many times a file is downloaded, depending on how you have organized the link. We are very grateful for your improvement suggestions. You can be assured that our decision- making teams will definitely hear about them. Best regards, pCloud Team
  • Name: Eolimary P.
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A cloud storage system that allows you to save space on each of your devices.

    Date: Oct 08 2022

    Summary: pCloud has been a very important software both for personal use and for work use, the way in which this software has helped me save space on all my devices is impressive, I am using this platform things from the mind of my company, to be able to save space inside each of the computers that are being used in the company office. It really is a very pleasant experience with that platform, I consider that it has helped me a lot to store a large number of files, in addition, the free trial is also quite functional, offering up to 10 cloud storage without having to pay any fee additional. Currently, I use a paid plan to be able to store files in the cloud, in addition, I have also purchased the Encryption Key security feature, so that I can obtain additional security for my files. I am very happy with the results obtained so far, I consider that this platform is very important for our company to keep each of the documents that involve us totally confidential.

    Positive: pCloud is an excellent cloud storage service, the way this platform works helps you to store large amounts of files depending on the amount of storage space that you have contracted in your payment plan, this platform offers you enough security good for each of your files, in addition, it allows you to organize your files in different folders and use a shared folder for your work team. The main thing that I like about this platform is that you can share documents simultaneously with your work team, it does not matter how many colleagues you have shared a document with, in the same way each of them will be able to edit this document together and in real time , all changes will be made and displayed in real time, so there is no problem or limit when it comes to editing a document with the collaboration of your work team. Another thing that I like about this platform is the ability to store photos and videos from your mobile phone, you can activate an automated system that allows you to make a backup of all the photos and videos that I have stored on your mobile device, so if for some reason your phone stops working or you have to format it immediately, you should not worry, the platform will have already done an automated backup and it is stored in your cloud, so this works relatively important for any User.

    Negative: One of the main negative things that was not close to this platform is regarding the encryption keys, in order to use encryption keys for your files you must hire an additional plan to the payment plan, the encryption key is not included in the payment plan of this platform, it is a quite resounding negative factor, it would be excellent that when paying for a payment plan within this cloud storage platform, you have access to add encryption security to each of your files to strengthen the security of each of them, however this is not the case, it is very important that this function be implemented or incorporated into the payment plan. Another of the negative things about this platform is that you cannot see how many people have accessed a file that has been uploaded to the cloud, every time you upload a receipt to the cloud you will have direct access to it through a shared link, if you share that link with some person or with some group of people, you will not be able to know exactly how many people have accessed that link. It is very important that some system be implemented to visualize how many people have accessed that file and how many downloads it has had.

    Read More...
    pCloud Business Company Response
    Date: Oct 11 2022
    Thank you for the 4 stars! We are constantly trying to improve our service and we value deeply your feedback! You can use the Share link Statistics to maintain knowledge of the traffic created for that link and to understand the number of downloads that have happened. Our primary goal is the security of your most valuable asset- your information! Therefore, the crypto folder is designed to offer unbreakable security with its current mechanic. Having the encryption key on your personal device is far superior to encrypting an already uploaded file, since the encryption with pCloud Crypto happens during the transfer itself. We hope you change your rating to 5 after seeing future updates : ) Best regards, pCloud Team
  • Name: Ana G.
    Job Title: Sales Director
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Happy with the experience of the platform, a fairly proportional cloud storage with immediate accessibility.

    Date: Aug 02 2022

    Summary: I have been using this platform for more than a year, and the results have been totally remarkable, this platform adapted to all our needs, allowing us to free up and save space within our company devices, we managed to save a lot of space within our computers, In addition, we have saved a lot of space within the company's mobile devices. We are very happy with the general usability that we have given to this platform, it has helped us to store all kinds of documents in a matter of seconds, it is also important to highlight that it has helped us to share files much faster, giving us immediate access to a shared folder that we use day after day to share documents. More than 500 employees within our company are using them, and they are all satisfied because they have been able to store a large amount of information within it, without any type of limit, we are happy because in this company we handle a lot of confidential material which we only want that our employees access, no type of intruder, and this platform has been key to keeping that information safe thanks to the encryption keys.

    Positive: pCloud is considered by us as one of the best options to take into account when it comes to cloud storage, in addition to this platform it also serves to have a backup system at hand, which will be able to store large amounts of Files and save the information you have inside your device. The things I liked the most about this platform are:

    - This system allows me to automatically upload files, I currently have it installed on my mobile device, iOS operating system, and activated automated storage, to save all the photos, videos and documents that I have stored on my mobile device, the Uploading these files is done automatically, every time I create a new document or take a photo, all this is sent to the cloud immediately, I do not have to manually carry out this process to obtain a backup of all the files from my device, this is really amazing.

    - Another of the positive characteristics of this platform is that it allows me to access it without having an Internet connection, the application for computers and the application for mobile devices have this function integrated. When I have the application installed and on my computer, and I don't have an Internet connection, I will be able to have immediate access to all the files that have been uploaded to the cloud before the Internet connection was removed, I will be able to view those files and download them to my computer immediately without the need to have an Internet connection, in addition, from my mobile device I can also enjoy this function, I can access all the photos and videos stored in the cloud, although I will only access the five initiations that have been within the platform before the internet connection was removed.

    - This platform offers me variety when it comes to transferring a file, when uploading it to the platform and selecting the share option, it allows me to send this file through a shared link, but it also allows me to share this file through a folder, in which any user of this platform that is integrated into my work network will be able to access that folder, the second way of sharing files is quite functional for me, because within our sales sector I can share files just by moving them to that folder .

    - It has an encryption key for all the files that you are uploading to the cloud, however it is important to mention that the encryption security is obtained by paying an additional fee within the platform, you can get a try Twitter of that service for a few few days, however to enjoy the encryption key is not free, you need to pay additional fee.

    Negative: This platform works excellent on mobile devices and computers, its web version is also excellent and helps to facilitate the uploading and downloading of documents and files, however not everything is perfect within this platform, below I will mention one of the things that I do not liked about her:

    - As I mentioned previously, the encryption key is not free within this platform, I have used other cloud storage platforms before, that if they offer this functionality for free, it is important that all users enjoy a specific decryption key for everyone your files, since that would help the worm to be more interested in storing the goats on that platform. Currently the encryption key can be used only if you pay an additional monthly fee, and in my opinion this should not be the case, the encryption key should be obtained even if you pay nothing.

    - Another of the negative things is that this platform is not light at all, I have noticed that both for iOS devices and for Android devices it weighs a lot when downloading it, it would be excellent if this platform could regulate the weight within mobile devices. I have downloaded it into my computer and it doesn't really bother me, because my hard drive has a large storage space and it doesn't affect me to download this platform.

    - You can't upload files in the background, as I mentioned before, you can configure the system to upload all your photos and videos to the cloud automatically, but when you try to upload a file manually, you have to stay inside the cloud. application for it to be uploaded successfully, you cannot minimize it or exit it as the upload will be cancelled.

    Read More...
    pCloud Business Company Response
    Date: Dec 19 2022
    Thank you for your high evaluation of pCloud! We are grateful for your honest improvement feedback. Seeing that we are moving in the right direction, corresponding to the highest standards of our users makes us happy. The Crypto Folder is an additional service within pCloud, as it offers very complex high level zero- knowledge encryption, required only by specific users, considering the fact that all files are protected in pCloud, even those outside of the Crypto Folder. Best regards, pCloud Team
  • Name: Harold M.
    Job Title: Sales Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Proud to have such functional storage.

    Date: Mar 25 2022

    Summary: I consider that we have had a fairly proportional cloud storage, our files have remained safe at all times with the help of pCloud and we have been able to store them in an automated way. pCloud is being used by all the employees of our company and we have been able to protect our important documents and our essential images for our company. This pCloud system is affordable, it was easy to learn how to use and it is important to note that we have never witnessed automated storage before, this is the first time we have witnessed this and we are proud to be using pCloud.

    Positive: In my opinion, pCloud is one of the most complete cloud services with the most functional features for all its users. One of the main things that I like about pCloud is the access to files, documents or audios without the need to have an internet connection, it is enough to select the files as "favorites" and a copy will be created immediately so that this can be opened even when there is no internet connection. Another thing that I love about pCloud is that it has an excellent automated storage service both for my phone device and on my computer, I can enable this option so that all the new files that come into my computer or phone are stored immediately. in the pCloud cloud, this function is amazing and it has helped me to backup files without doing it manually.

    Negative: One of the things I don't like about pCloud is that it has a fairly limited free trial, this free trial only allows you to store files manually and you can't turn on automated storage. In my opinion, this free trial should be expanded.

    Read More...
  • Name: Douglas G.
    Job Title: Retired IT Server/Network Admin
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good Value for The Price But Has A Serious Flaw

    Date: Oct 15 2019

    Summary: This pCloud product is a good tool to create a cloud based backup. The company boasts backup in the USA and Europe, so your data is unlikely to get lost in the event of a disaster. It offers reasonable piece of mind for users (clients) to have their data stored remotely in the event of a PC failure, theft, or some disaster causing loss of property. That was my goal and pCloud helped me achieve it.

    The client is easy to setup and is largely a set it and forget it deal. It caches upload data on the local disk until the data can be spooled to the cloud. This allows you to copy the contents you want uploaded and then allow the client to spool the upload in the background. The drawback to this is you are not assured of content upload without checking the client software to be sure the content is fully delivered.

    I use Cryptomator to encrypt the data that I don't want readily visible to anyone. The Crypto service in pCloud is not free while Crpytomator is, and that tool is cross platform.

    For the technically minded, the client uses block-level file copy. That means that as files are changed, only the changed portions of the file are sent over the wire, not the complete file. That really helps speed along uploads of altered data.

    There is major flaw only partially documented in the help section. If you have files that receive frequent updates, the client has trouble handling the updates. In the help section it mentions examples such as email stores (a .pst file for example). I found that it cannot handle encrypted volumes. I created a volume using VeraCrypt I was able to copy in test data. The volume appears but upon mounting it, the contents were lost and Windows didn't even recognize the format and thought it was unformatted. This lead to total loss of the data that was copied into volume. In several emails with their support department, they claim encrypted volumes are not supported even though this is not disclosed in the help section. I consider this a major flaw in their client and apparently the company is aware of this problem.

    Positive: Data in the cloud does not take up space on the guest PC. The data is on a drive, P:, just like another drive. Easy setup of the client. Web access to the data. Excellent pricing compared to competitors. One time fee for lifetime purchase of cloud space or a yearly fee. Optional "Crypto Service" for a fee.

    Negative: The client cannot handle encrypted volumes. It has documented trouble with files that get frequent updates such as email stores, databases. Network throughout is not always capable of the maximum my ISP delivers.

    Read More...
    1 user found this review useful.
  • Name: Adrian V.
    Job Title: Software Engineer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I am a client of pCloud and do not recommend their platform.

    Edited: May 10 2021

    Summary: After using the product for a few months, I find it extremely unreliable. The support is useless. Since there is no queue and no log, I have no idea what the software is doing. There is no way to debug any issue.

    Totally would not recommend.

    Positive: The upload and download speed is great - could be because we are in the same region (EU). The price was ok, since I got at a sale.

    Negative: I am a client of pCloud and do not recommend their platform.

    I have recurring problems synchronizing, and they do not provide:

    1. a Download / Upload queue screen
    2. a Log file

    How is it possible that synchronizing software does not implement these features?

    You have no idea at any time what the software is doing!

    There is no way for you to debug anything because there is no queue or log file.

    Also: 3. every time I connect an external hard drive, it uploads the data again and again. 1 Terra byte of upload, every time I reconnect this drive.

    Later Edit: Because I felt that the pCloud software is highly unreliable and because I felt the Support was quite aggressive, I feared that my files would be at the mercy of their emotional states, so I decided to delete my account. I did not get a refund; I forfeited the 245 euros invested in the 2TG lifetime plan.

    I hope you will not make the same mistake I made!

    Read More...
    1 user found this review useful.
    pCloud Business Company Response
    Date: Apr 21 2021
    We have a debug version of our client which can be provided to you, so we can get a log file and investigate. Giving you the upload/download screen won't help if you have hundreds of files which are syncing at the same time. Regarding the external hard drive issues, I can see our support team have answered you already, so I will quote it here again if there is a chance you missed it: "pCloud Drive is designed to allow you to sync your local folders stored on your hard drives. You can try to sync your external folders either, but please do not remove the external drive before you stop the synchronization. Once you add your files for synchronization again, you may see a large number of files waiting to be uploaded/downloaded. pCloud Drive shows how many files are waiting to be uploaded or downloaded, but actually, they do not upload or download. This means that these files are waiting to be checked for any changes made on them and only the changes will be uploaded or downloaded, as well as the files which have not yet been uploaded/downloaded."
  • Name: Anonymous (Verified)
    Job Title: CFO
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Dissatisfying and Poor service.

    Date: Dec 07 2020

    Summary: My experience with pCloud has been nothing other than horrifying and negative. I normally leave positive reviews or none at all, But This is the worst service, worst company I have ever come across. I wish I had read all of the negative reviews before I had purchased their scam of a "service"
    pCloud states that they will provide a refund if you are unsatisfied with the trial, but this is not the case. There is no way to cancel, the one representative they have corresponding with you is robotic and disregards your request to cancel and receive a full refund. The service is not at all what was expected, it does not meet my needs as represented in their service description. The pCloud “representative” responds with “Sorry we cannot refund” Basically they don’t care about consumer needs and will be keeping my money regardless.
    This is a disappointing business practice from a company that will be storing your private files and photos. If they are not willing to provide a refund for something that doesn’t meet a consumer need, why would you trust them to keep your files secure and safe? I would never recommend pCloud to anyone. I don’t trust the site nor the app. It is uneasy to leave confidential documents on a site that doesn’t even stand behind their product. There are far better options from companies that also provide better consumer services. I had high hopes but was instead disappointed, I have lost money to this site and no service. Buyers BEWARE. Overall, pCloud is not a trustworthy service, There is no such thing as free here; you lose your data or your money, either way you are not in control of your own files. Keep in mind that they are located in a foreign country, you have no protection under their laws.

    Positive: The concept sounded good but did not deliver.
    The overmarketing of the idea sounded good but again, did not meet expectations.
    Free Trial.

    Negative: The entire service is unsafe and unpredictable.
    The customer service is robotic and lacking in all areas.

    Read More...
    1 user found this review useful.
    pCloud Business Company Response
    Date: Dec 10 2020
    Hello! We are sorry to see such a negative feedback about our service and support provided! Except for the part that pCloud does not give you the amount paid for the service back, may we ask what was so unsatisfactory in your experience with pCloud since that was not very clear from your review? You also refuse to advise us on your name or e-mail which is quite suspicious actually. As per the TOS and Business agreement of pCloud - we are able to provide a refund out of the refund policy we have only in case we cannot provide a promised feature/service to the user. You probably did not have or report any technical issue and requested a refund out of the time frame for that, so as a professional company we were obliged to follow our policies accepted. Regards, pCloud