eGain Chat Integrations

The world's most user-friendly, no-code, no fuss conversational AI platform. The boost.ai platform, powered by proprietary self-learning AI and equipped with an enterprise-ready feature list, is the easiest, most efficient, and most scaleable way for businesses to automate and streamline their internal business processes. Boost.ai combines deep learning and natural-language processing (NLP), with its proprietary automatic semantic interpretation (ASU), technology to interpret and respond directly to queries via a chatbot, Messenger, Skype, Messenger, or Slack. It provides a host of features, including a centralized information repository and authentication management, pre-defined template, language detection, conversational voice recorder, and more. With support for Microsoft Teams and Zendesk, Salesforce, and other analytics, gain insights into customer conversation data, quality rating, as well as other metrics, to optimize customer engagement.

Majesco is the most trusted software partner for both the P&C (personal and commercial) and L&A (life and health insurance) markets. It helps them modernize, optimize, and innovate at scale. Majesco's next-generation SaaS platform solutions for core, data, analytics, digital distribution, absence management, and a rich ecosystem of InsurTech partners are used by more than 330 insurance companies, including start-ups, large insurers, and MGAs. Our technology, expertise, and leadership help insurers modernize and innovate to build the future for their business and the future insurance industry. Cloud computing, microservices, and API-enabled. These are not just buzz words. Majesco makes these words real. We put them to use helping carriers move with market forces, create business value, and deliver innovation faster to customers.

Enterprises are actively working to improve their Customer Experience strategy. This allows them to track, monitor, and organize every interaction with customers throughout their customer lifecycle. The ultimate goal is to maximize customer interactions and foster customer loyalty. Customers are increasingly using multiple channels for customer service, such as web chat, SMS and social media. It is important to provide a consistent and seamless experience across all channels. UniAgent™, Consilium's customer experience management (CEM), provides the right environment for you to manage every interaction and seamlessly deliver an Omnichannel experience to customers. UniAgent™, allows you to select the right channel at a specific time and apply all relevant context to provide a personalized experience for every customer throughout their entire journey.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.