eGain Chat Integrations

Presenting the most intuitive no-code conversational AI platform that eliminates complications. Driven by exclusive self-learning artificial intelligence and featuring a robust set of enterprise-ready functions, the boost.ai platform stands as the quickest, simplest, and most scalable solution for organizations aiming to enhance and automate both internal operations and external customer engagements. Boost.ai employs advanced deep learning and natural language processing (NLP) combined with its unique automatic semantic understanding (ASU) technology to adeptly understand and reply to inquiries across various channels, including chatbots and platforms such as Skype, Messenger, and Slack. The platform boasts a wide array of functionalities, including a centralized repository for information, management of authentication, ready-made templates, language detection capabilities, conversational IVR, and much more. Furthermore, it empowers users to gain valuable insights through conversation analytics and performance metrics, enhancing customer interaction strategies, while seamlessly integrating with tools like Microsoft Teams, Zendesk, and Salesforce, ensuring a comprehensive approach to engagement. With its user-centric design and extensive capabilities, boost.ai is redefining the landscape of conversational AI for enterprises.

Majesco stands out as the premier software partner for both Property & Casualty (P&C) and Life & Annuity (L&A) insurance sectors, facilitating rapid modernization, optimization, and innovation in their operations. With over 330 clients, including greenfield ventures, startups, managing general agents (MGAs), and some of the largest insurers, reinsurers, and brokers, Majesco's advanced SaaS platform solutions encompass core systems, data analytics, digital interfaces, distribution, absence management, and a vast ecosystem of both established and InsurTech partners, all aimed at shaping the future of the insurance industry. Our technology and expertise empower insurers to transform and innovate, ensuring they remain agile and competitive in a fast-paced market. By leveraging cutting-edge technologies like cloud computing, microservices, and API integration, we go beyond mere industry jargon. At Majesco, we actively implement these innovations, enabling carriers to adapt swiftly to market changes, generate substantial business value, and provide their customers with enhanced, quicker innovations tailored to their needs. Our commitment to driving the future of insurance is unwavering, as we continuously evolve our offerings to meet the dynamic demands of the industry.

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.