eCellar Description

With over two decades of experience, we specialize in database management and hospitality, having dedicated our expertise solely to the wine industry, which we deeply understand. Renowned wineries from Napa, Sonoma, and beyond turn to us primarily for our unparalleled live customer service, complemented by the most comprehensive data-driven DTC sales and CRM platform available. We pride ourselves on not outsourcing critical tasks such as data migration, management, training, or development, ensuring that all processes are handled in-house by our dedicated team. As a fully integrated company, our employees work tirelessly to help clients achieve their goals consistently, punctually, and within budget. Our platform is designed to facilitate a seamless delivery of personalized experiences that clients expect, featuring a unified customer record that is accessible across multiple channels, including Tasting Room POS, Mobile app, eCommerce, Wine Club, Email Campaigns, Reservations, and Real-Time Multi-Location inventory. This holistic approach not only enhances customer satisfaction but also streamlines operations for wineries, allowing them to focus on their core business.

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An intuitive point-of-sale system designed specifically for wineries ensures that customers can check out swiftly, leading to increased satisfaction. We invite you to explore how our proprietary winery software can enhance your operational efficiency, ultimately boosting sales in your tasting room. Additionally, wine clubs play a vital role in fostering customer loyalty. Our software features a dedicated wine club module that simplifies the management and processing of memberships, allowing you to devote more time to selling and strengthening relationships with your patrons. Understanding your customers deeply enhances the likelihood that they will respond positively to your promotions. Our CRM solution offers a comprehensive overview of customer interactions across all platforms, enabling you to tailor your marketing efforts to specific buying behaviors and preferences. Precision in accounting is essential for the success of your winery, and our accounting integration software not only saves you valuable time but also ensures meticulous tracking of all transactions, complete with audit capabilities and streamlined reconciliation processes. By leveraging these features, you can focus on growth while maintaining the integrity of your financial records.
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Pricing

Pricing Starts At:
$450 per month

Integrations

No Integrations at this time

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Company Details

Company:
Missing Link Networks
Website:
www.missinglink.net

Media

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Product Details

Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support

eCellar Features and Options

Winery Software

Barrel Management
Billing & Invoicing
Cellar Management
Inventory Management
Order Management
Point of Sale (POS)
Production Tracking
Vineyard Management
Wine Club Management

eCellar User Reviews

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