eAgent Solutions Description
Our range of eAgent products enables you to serve and protect the community seamlessly, without any interruptions from your software. By leveraging genuine customer insights, we tailor our software to accommodate the diverse needs of our users. You will benefit from ongoing updates and enhancements that occur without any disruption to your operations. The eAgent Gateway can help you save significant amounts of money annually while enhancing reliability. eAgent X2 provides a budget-friendly and flexible solution to comply with the latest CJIS Security Policy Advanced Authentication requirements. Our off-the-shelf offerings are unparalleled in the criminal justice sector and come with exceptional customer support. eAgent FUSE stands out as a versatile message switch suite that can be extensively customized. Moreover, eAgent redefines traditional Computerized Criminal History software, ensuring that you have access to modern solutions tailored for today’s challenges. This commitment to innovation and support sets us apart in the industry.
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QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Jotform
Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes.
In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention.
With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.
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GovCIO Voyager
GovCIO’s Voyager product suite offers comprehensive situational awareness and smooth integration for federal agencies, law enforcement at all levels, and commercial enterprises. Within this suite, Voyager Query enables law enforcement personnel to swiftly access essential criminal justice data through a nationwide cloud infrastructure that ensures compliance with Criminal Justice Information Services (CJIS) standards over any wireless network. Additionally, Voyager Victim Notification modernizes the process of filling out victim forms by allowing law enforcement to utilize smartphones or tablets instead of relying on traditional paper methods. Empower your organization’s situational awareness initiatives by equipping your mobile workforce with the right tools. Atlas provides a holistic 360° perspective of system operations on an edge-to-edge map, empowering users to make timely and informed decisions. Moreover, Command Tracker enhances the functionality of Motorola GPS-enabled radios, offering flexible and straightforward management solutions for personnel incidents and assets. This integrated approach not only streamlines operations but also enhances overall efficiency and responsiveness in critical situations.
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Digital PhotoManager
Digital PhotoManager serves as a comprehensive solution for the management of investigative mugshots and booking records, facilitating the collection, protection, organization, storage, search, and reporting of all mugshot-related data. Its high-resolution digital imaging capabilities not only comply with but also surpass all recommendations set forth by NIST. Many contemporary criminal justice and law enforcement agencies rely on digital photography for capturing mugshots during the booking process. Once photographs are obtained, agencies face critical decisions regarding the methods of data management, including how to store the information, share it across departments and with other agencies, and integrate it with existing systems, which can be quite challenging. To address these complexities, DataWorks Plus has created Digital PhotoManager, which adeptly captures and manages not only mugshots but also property images, SMTs (scars, marks, and tattoos), and various other visuals, ensuring a streamlined process for law enforcement. This innovative approach aims to simplify the often convoluted data management landscape faced by agencies today, enhancing their operational efficiency.
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Integrations
Company Details
Company:
Diverse Computing
Year Founded:
2001
Headquarters:
United States
Website:
www.diversecomputing.com
Media
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Product Details
Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Customer Support
Live Rep (24/7)
eAgent Solutions Features and Options
Law Enforcement Software
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling
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