Zanko Description
Spring Labs is a leading AI company that aims to improve efficiency and profitability in the financial services industry through cutting-edge AI technologies. Zanko is their flagship product and serves as an AI copilot to financial institutions. It streamlines customer support and compliance by automating tasks, providing robust self-service options, increasing team efficiency, and improving customer experience. Zanko modules reduce triage and complaint analysis time by 70% using automated classification, tagging and profiling. Zanko can translate user inquiries into actions that agents can take, resulting in a 50% increase in efficiency. It also provides reliable self-service capabilities via customer support chat, reducing support tickets by 30%.
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