Webex Notify Integrations

Send marketing campaigns via SMS, MMS and email. Multi-variate testing, A/B Testing, and real-time Feedback can maximize campaign performance. Create and manage unified customer profiles from data from different online and offline sources. Dynamic personalization allows you to adapt to changing customer behaviour. You can easily deliver tailored propositions. You can easily create and scale interactive, event-triggered or one-off campaigns that guide and prompt customers at every stage of their customer lifecycle. This will help you drive lifetime value. Your marketers will be empowered with DIY drag-and drop composers and journey builders. You can quickly learn, test, and iterate without having to rely on external agencies. Real-time dashboards and pre-configured reporting help you measure key marketing metrics. Use our Reports Wizard to create and share custom reports. Create and analyze segments quickly and convert data insights into ready-to-use audiences.

An API and low-code Communications Platform as a Service offering (CPaaS), designed to assist enterprises in reducing costs, simplifying their IT infrastructures, and accelerating their IT roadmaps. Drag-and-drop editor that allows you to quickly map and automate customer journeys is all it takes. To reduce the time it takes to bring new applications and journeys to market, shift to low-code development. To trigger customer communication flows, seamlessly consume events from existing systems. Integrate customer interactions with backend system to achieve end-to–end automation. You can easily test, deploy, and make iterative adjustments to flow in a secure, scalable serverless environment. Our extensive collection of communication APIs, SDKs, and SDKs allows you to engage customers using your preferred channels.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.