Sendbird
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Microsoft Foundry Agent Service
Microsoft Foundry Agent Service provides a unified environment for building intelligent agents that automate high-value tasks across an organization. It supports multi-agent workflows, hosted custom-code agents, and seamless integration with Azure Logic Apps and other enterprise systems. Developers can extend agent capabilities using built-in memory, ready-to-use tools, and secure connectivity powered by the Model Context Protocol. The platform includes deep observability features—such as tracing, dashboards, and guardrails—to ensure safe, reliable, and cost-efficient operations at scale. Built-in governance via Entra Agent ID gives each agent a managed identity with full lifecycle, access, and policy controls. Organizations can deploy agents directly into Teams and Microsoft 365 Copilot to bring automation into everyday employee workflows instantly. With more than 100 compliance certifications and enterprise-grade security, Foundry Agent Service supports even the most regulated industries. Its combination of extensibility, security, and operational readiness makes it a powerful foundation for enterprise-wide AI adoption.
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Cognigy.AI
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
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