Qloo
Qloo, the "Cultural AI", is capable of decoding and forecasting consumer tastes around the world. Privacy-first API that predicts global consumer preferences, catalogs hundreds of million of cultural entities, and is privacy-first. Our API provides contextualized personalization and insight based on deep understanding of consumer behavior. We have access to more than 575,000,000 people, places, and things. Our technology allows you to see beyond trends and discover the connections that underlie people's tastes in their world. Our vast library includes entities such as brands, music, film and fashion. We also have information about notable people. Results are delivered in milliseconds. They can be weighted with factors like regionalization and real time popularity. Companies who want to use best-in-class data to enhance their customer experiences. Our flagship recommendation API provides results based on demographics and preferences, cultural entities, metadata, geolocational factors, and metadata.
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QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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ByRATINGS
ByRATINGS offers a cloud-based software solution that enhances the conversion rates of sales leads through a predictive algorithm focused on lead scoring.
Our technology forecasts customer behavior, enabling you to fine-tune your strategies and improve outcomes. By anticipating your customers' actions, you can enhance your Acquisition, Engagement, Conversion, and Retention methods. ByRATINGS integrates Predictive Marketing across the sales funnel, thereby boosting the KPIs for Marketing teams while maximizing the ROI for sales teams. Our products are tailored to address specific challenges within your industry. At ByRATINGS, we specialize in creating custom Machine Learning and Deep Learning algorithms aimed at helping you leverage your data effectively. By gaining insights into your customers’ behavior, you not only optimize your strategies but also pave the way for greater success in achieving your business objectives. Ultimately, ByRATINGS empowers you to make informed decisions that lead to sustained growth and improved profitability.
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Quin
We are the first deep-learning system dedicated to behavior predictions for online growth and profit. 79% of marketing leaders are concerned about managing data properly through customer preferences. Quin helps you to understand your visitors using first-party data in real-time and increases your revenue by 30%. 80% of customers say they feel unheard. Brands assume far too much about customers, who can change their behavior very quickly. Quin allows you to respond in the moment and improve the customer experience. Traffic to your ecommerce site is becoming harder, less targeted and more expensive. Quin can help you increase the return on your ad spending by 21%. Quin can be integrated into your website in a few simple steps. Deep learning algorithms are run in real-time and predict each visitor's behavior.
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