Verint Text Analytics Description

Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.

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Company Details

Company:
Verint
Year Founded:
1994
Headquarters:
United States
Website:
www.verint.com/text-analytics/
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Media

Verint Text Analytics Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Online Support

Verint Text Analytics Features and Options

Text Mining Software

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Verint Text Analytics User Reviews

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