Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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CIMCON Software
CIMCON Software addresses the operational risks associated with end-user computing (EUC) files, which encompass issues like regulatory reporting inaccuracies, non-compliance, cyber threats, and fraud. These risks arise from various EUCs, including spreadsheets, models, Access databases, applications coded in languages such as VBScript, R, and Python, as well as self-service analytics platforms like Tableau and QlikView. Financial institutions heavily depend on EUC tools, such as Excel spreadsheets and scripts, to adapt swiftly to evolving market demands and regulatory changes. These applications are crucial for tasks ranging from financial modeling to accounting and ensuring adherence to regulatory standards, necessitating effective management. To aid in this, CIMCON Software provides solutions that compile a comprehensive inventory of all EUCs within an organization, pinpoint the most vital files, identify errors, visualize data dependencies, and ensure continuous monitoring and control of critical EUCs. By streamlining this process, organizations can significantly mitigate risks and enhance their operational efficiency.
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PDF Junction
At the core of PDF Junction lies a powerful document processing engine that efficiently handles large quantities of PDF files, facilitating tasks such as splitting, merging, and applying security features among other functions. Users can seamlessly convert multiple Word, Excel, and other file types into PDF formats, as well as divide PDF documents by bookmarks, single pages, or specified ranges. The software also allows for the configuration of PDF security measures and display preferences, alongside the capability to extract both text and metadata from PDF files. The Professional edition of PDF Junction offers enhanced tools for converting Microsoft Office documents and more into PDF format. Users have the flexibility to define batch processes through the graphical user interface (GUI), creating an XML Job Ticket file that can be executed via the GUI or the command line. Moreover, all functionalities are accessible from the command line independently of the GUI usage. PDF Junction's capabilities can be further broadened through the use of custom scripts, which can be invoked at various stages of a specific processing job. These custom scripts are Windows Script Files that support scripting in both VBScript and Jscript, allowing for tailored processing solutions. This adaptability ensures that users can meet diverse document management needs efficiently.
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