QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Specops Command
Specops Command integrates Windows PowerShell with Group Policy, enabling the management of users and computers within a network. This tool allows network administrators to develop PowerShell or VBScript directly within their Group Policy Objects. Consequently, administrators can run scripts on targeted machines while obtaining valuable feedback on the outcomes. It effectively manages client computer feedback and organizes script assignments, as well as determines which Group Policy Objects should receive these assignments. Additionally, Specops Reporting serves as a complementary product that offers the ability to generate and view detailed reports regarding script feedback. The Server service plays a crucial role in managing feedback from the Client Side Extensions, storing it in the database, and facilitating communication between the administration tools and the database. This database is essential as it holds all feedback data related to the script assignments, ensuring efficient tracking and reporting. Furthermore, the integration of Specops Reporting enhances the overall functionality by providing insights that can improve network management practices.
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phase 5
A renowned choice among German HTML editors, this software boasts various features such as project management, TAG completion for HTML commands, syntax highlighting for enhanced readability, HTML forms, an integrated image viewer, a syntax debugger, umlaut conversion, and an indentation assistant. Additionally, it offers project-wide text replacement, customizable menus and templates, and compatibility with widely-used formats including PHP, Javascript, HTML, VBScript, JAVA, and Perl. Users can take advantage of a file manager for seamless document switching, the ability to edit multiple documents simultaneously, and a table assistant, among many other functionalities. While the software is available for free to home users and educational institutions preparing students for vocational training, companies, associations, and government entities must purchase a license for legal use. Notably, phase 5 operates smoothly on both 32-bit and 64-bit versions of Windows 10, ensuring a versatile experience for its users. This makes it an excellent option for both casual and professional web developers looking for robust tools.
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