QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Easy File Sharing Web Server
Easy File Sharing Web Server is a Windows application that enables you to create a secure peer-to-peer and web-based file sharing network without requiring any extra software or services, including the need for HTML page design. It allows you to operate a website directly from your own computer, facilitating the secure sharing of photos, movies, videos, and music/MP3 files. Additionally, it provides a user-friendly web interface for visitors to easily upload and download files. This file sharing solution stands out as a more straightforward and quicker alternative compared to other sharing methods. The reason for its efficiency lies in its ability to leverage a familiar tool: a web browser. In contrast, setting up a web-based file sharing system typically involves installing an HTTP server like Apache or IIS, configuring a database server such as MySQL or MS SQL Server, and crafting your system using HTML pages and various scripting languages like PHP, Perl, ASP, VBScript, and JavaScript. By using Easy File Sharing Web Server, you not only save time but also reduce costs associated with more complex setups, making it an ideal choice for those looking for a hassle-free file sharing solution. It simplifies the process while maintaining essential functionality, ensuring that users can share their files seamlessly.
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Viscosity
Viscosity has been meticulously crafted for seamless operation on both macOS and Windows platforms, employing native frameworks for optimal performance. For over ten years, Viscosity has catered to users ranging from individual consumers to large enterprises, consistently providing updates to enhance user experience. It actively monitors OpenVPN connections, keeping you informed about critical traffic, network, and connection information in a stylish manner. Users can easily package Viscosity with pre-set configurations and connections to facilitate quick setup. The software allows for straightforward creation of deployable connection profiles. With robust authentication features, organized connection folders, support for IPv6, traffic obfuscation, and the ability to handle multiple simultaneous connections, Viscosity is packed with powerful capabilities. Each element is engineered to enhance the speed and stability of your OpenVPN connections. Additionally, Viscosity can be controlled through AppleScript or VBScript, enabling the execution of custom scripts and actions whenever there is a change in the state of the VPN connection. This level of customization ensures that users have a tailored experience that meets their specific networking needs.
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