QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Visual Basic
Visual Basic, an object-oriented programming language created by Microsoft, allows for the rapid and straightforward development of type-safe applications within the .NET framework. It emphasizes enhancing the capabilities of the Visual Basic Runtime (microsoft.visualbasic.dll) for .NET Core, marking the first iteration of Visual Basic that is tailored specifically for this platform. Future updates are anticipated to incorporate elements of the Visual Basic Runtime that rely on WinForms. The .NET framework itself is a versatile and open-source development environment designed for the creation of various types of applications. Regardless of the application type, the code and project files maintain a consistent appearance and functionality. This uniformity ensures that developers can leverage the same runtime, application programming interfaces (APIs), and language features across all their projects. A Visual Basic application is constructed using standard components, where a solution includes one or more projects, and each project can consist of multiple assemblies, which are in turn compiled from several source files. Overall, this structure enables developers to efficiently manage and build complex applications.
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HTML
HTML, which stands for HyperText Markup Language, serves as the foundational markup language utilized by all websites across the internet. This coding language is essential for constructing and organizing the various components of websites and their respective pages. The latest iteration, known as HTML5, is specifically designed for the layout and presentation of content on the World Wide Web, representing the fifth and final significant version that has been endorsed by the World Wide Web Consortium (W3C). The existing specification is referred to as the HTML Living Standard, which is actively updated by the Web Hypertext Application Technology Working Group (WHATWG), comprising leading browser developers like Apple, Google, Mozilla, and Microsoft. HTML5 features comprehensive processing models aimed at fostering greater compatibility among different implementations; it enhances and refines the markup options available for documents while also introducing new markup and application programming interfaces (APIs) that are beneficial for intricate web applications. Due to these advancements, HTML5 is also being considered as a platform for developing cross-platform mobile applications, highlighting its versatility and importance in modern web development. Ultimately, HTML5’s continual evolution reflects the growing demands of digital content creation and user experience.
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