V-Person Integrations

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Break the invisible barriers between systems, apps, and data. Meet the agentic automation platform that makes quick work of your most complex processes. Make getting things done look easy—because it is. Orchestrate your most complex, critical processes across systems and teams, leaving app and data silos in the dust. Drive every process at maximum speed. Set up and apply AI + automation wherever your teams work with simple-to-use tools and expert support. Get peace of mind and automate with AI in any context, no matter how complex, with full security and governance controls. Get right-size support every step of the way. Start with do-it-yourself training, community expertise from 1M+ automation professionals, and a global partner ecosystem.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Cascade Suite is designed to cater to both fund administrators needing enhanced precision and control across various funds with a scalable private equity software solution, and asset managers seeking an economical reporting and reconciliation tool for their deal-by-deal waterfall calculations. It ensures increased transparency and compliance for both investors and regulators, automates intricate allocations and calculations, and significantly lowers operational costs. These advantages represent just a fraction of what Cascade Suite offers. This robust and adaptable proprietary software serves as a highly efficient solution for your alternative investment framework, effectively supporting sectors such as private equity, real estate, venture capital, hedge funds, mutual funds, and managed accounts. With its diverse deployment options, Cascade Suite is poised to transform your investment management processes.

Innovative SaaS digital identity solutions have the potential to minimize risks, boost efficiency, improve compliance, and expedite the achievement of business objectives. While many discussions about digital identity tend to concentrate on specific tools, our comprehensive methodology ensures that your projects are effectively deployed and scaled, thereby maximizing your returns. Our teams, who are certified in digital identity expertise, can evaluate your existing environment and create a roadmap for a quicker modernization process. By adopting a vendor-neutral stance, we provide innovation-led solutions and accelerators that speed up the establishment of scalable digital identity frameworks. We operate a more streamlined program, utilizing monitored and reported KPIs to observe trends and behaviors for enhanced decision-making. By defining and implementing your organization's vision for digital identity, we prioritize modernization, enablement, risk mitigation, and automation, setting the stage for future success. Ultimately, embracing this holistic approach will empower your organization to navigate the complexities of digital identity with greater agility and foresight.

Xerox® DocuShare® serves as a robust content management solution aimed at enhancing the efficiency of your organization. With documents, images, layouts, and presentations stored in Xerox® DocuShare®, your team can easily access the resources necessary for effective collaboration, informed decision-making, and task completion. Centralizing all files in one platform not only streamlines workflows but also aids in maintaining organization and focus. The system enables the capture, indexing, and storage of both structured and unstructured content, facilitating a seamless transition to a digital office environment. Additionally, DocuShare® fosters enhanced communication through document-level collaboration features, allowing various departments and remote teams to operate with greater efficiency. To safeguard sensitive information and reduce risks, it offers user- and group-based access controls, along with comprehensive tracking, reporting, and retention capabilities. Furthermore, its powerful search functionality ensures that critical business content is easily retrievable, regardless of whether users are at their desks, on mobile devices, or utilizing a multifunction printer (MFP). Such features collectively empower organizations to maximize productivity and maintain a competitive edge in their respective industries.

Over half of a legal department's financial resources are allocated to external law firms, prompting some organizations to rigorously verify payments for invoices that can include thousands of line items each year. By enhancing compliance and minimizing overpayments, clients can achieve cost reductions of 5 to 10% in their spending on outside counsel. Additionally, by streamlining the invoice review process, clients can cut down the time spent on this task by as much as 80%. This leads to the provision of trustworthy data that allows law departments to glean strategic insights for further savings. Furthermore, it can help decrease overspending on outside counsel by up to 10%, ensuring a return on investment from day one through diligent billing assessments and quicker payment processes. The automation of invoice analysis not only reduces the burden on law department staff but also eliminates up to 80% of the time traditionally consumed in this review process, thereby promoting efficiency and cost-effectiveness in legal spending. In conclusion, such systematic approaches can significantly transform the financial landscape of legal departments.

Investing in the appropriate technology at the optimal moments and on the suitable platforms is essential for fostering innovation, enhancing customer loyalty, and expanding your business. Achieve the results you desire by harnessing cloud technology the right way, which can yield up to three times the return on investment while delivering quicker outcomes at lower costs, risks, and disruptions. DXC is here to guide you in making informed choices regarding application migration to the cloud and the timing for these transitions. With DXC Cloud services, you can fully leverage your data while maintaining a secure environment. Our expertise in managing hybrid IT systems for some of the largest corporations globally demonstrates our understanding of the critical role cloud computing plays in essential IT operations. Annually, our cloud migration services facilitate the transition of 65,000 workloads to the cloud, and we have successfully modernized numerous mainframe systems and transitioned over 15,000 applications. Let us support you in defining, executing, and overseeing your cloud strategy effectively. Collaborate with DXC to ensure your cloud journey is executed flawlessly and to its full potential. Together, we can create a robust digital foundation that propels your business forward.