TruckSpy Reviews

Summary: I really like TruckSpy and the ease of use. It makes managing drivers very easy, efficient and offers a professional way to address driving behaviors.

Positive: TruckSpy is very easy to use. TruckSpy offers immediate feedback from the coach to the driver. It is easy to review current events and find events when needed. TruckSpy does not give many erroneous events. For example, following distance is always correct etc.

Negative: TruckSpy does not have any cons as far as I am concerned.

Summary: 100% Satisfied.

Positive: Best Customer Service of any vendor I have ever dealt with. You are made to feel like you are the most important customer they have! They go above and beyond to make sure their product meets and exceeds your requirements and ALWAYS ready to assist.
The product performs well and can be tailored to your specific business needs.

Negative: HOS menu does not show location but this is being added for us!

Summary: Very positive and useful "integration". we look forward to using more of the "system" over time and using the tablets for improved document management and signed pods.

Positive: The "System" encourages good driving and provides metrics and data to measure customer service. Best feature is it's flexible and customizable.

Negative: We had issues with tablets not charging but that was a wiring thing that was corrected.

Summary: We have been a TruckSpy user for three years and are very pleased with the product. It has been exciting to watch the product become more robust while remaining easy to use.

Positive: TruckSpy is a one stop platform for our managers, logistic coordinators, safety personal, and fleet coordinators that improves decision making with real time data.

Negative: We are anxious for the creation of a personalized dashboard for our users.

Summary: I have participated in a project that has been a user for years. Every time we reached support for a question, we had prompt and satisfactory support. I am anxious to see where it is heading in the next years.

Positive: Aspiring solution with great existing features, usability, and support.

Negative: The solution is great. The only suggestion I can make to improve it, even more, is that TruckSpy could use a more intuitive interface, especially in the graphics and reports. Build a knowledge base with videos and an interactive content library. A product roadmap where users could make suggestions would be great too.

Summary: This software is getting better, all I would like to see is clearer instructions on how to updated anything online.

Positive: Reports are easy to get to and down load, Fedex is pleased with the reports and all in order and easy to correct.

Is there a guildbook online?

Negative: I don't know where to change passwords and then when I found out and doesn't take right away and I get many emails tell me we cant connect.

Summary: Flint is a great leader and the positivity of his team is easy to see at the trade shows. Flint responds via email very well.

Positive: The user ability to work on multiple entities is really useful as a consultant company in the space.

Negative: The layout doesn't allow for much user customization.

Summary: Overall the product has the ability to be very good but it is failing at some task that are important to my business. I am paying for a service and I don't like to keep reaching out to support for the same issues.

Positive: The ability to use the IVMRs to easily transfer to FedEx.
The ability to sync with ELD machines.
Easy to navigate.

Negative: The IVMR function has not been working properly and has the same issues each week.

Summary: Was disappointed with the help given to correct the missing mileages and the issue with TruckSpy and Omnitracs systems.
If the reports were accurate it would of been great for my drivers but now they must do their mileages and submit them without using any electronic system that your company offered. Also when the discrepancies were identified the help was limited in being able to correct it properly and then we were told that the account was closed. So sorry that it ended the way it did - my hope was that it would of been my answer to assist my drivers but it did not. Roger tried to help but his help was only to enter changes not fix the real problem.

Positive: I had hoped that we had accurate reports and been led to trust TruckSpy for several months - but found out that the reports sent had been inaccurate from the start. I paid for inaccurate reporting and only found out when I did actual checking of the mileages myself.

Negative: Inaccurate Reports were sent for my company to FedEx Ground - and notified that TruckSpy did not have an approved contract with Omnitracs to obtain the up to date information. I found out that the reports sent had been inaccurate from the start.
I paid for over 1 year for inaccurate reporting and only found out when I did actual checking of the mileages myself.
Payment for inaccurate reporting - was a very sad wake up call.