Total Lean Management (TLM) Software Reviews

Summary: Overall we highly recommend The Lean Machine. They are by far one of our most reliable vendors, and our ISO audits are a walk in the park these days.

Positive: David has been incredible at not only making any adjustments and customized features we need, but doing so in a timely manner. Customer support made our business's transition to this ERP system much easier than anticipated.

Negative: It's hard to think of something negative. Granted, no software can do absolutely everything absolutely perfectly, and the pace at which LMBS can develop, test, and implement changes we'd like to see to support our workflow on the production floor is such that they can make anything "negative" go away pretty quickly anyway.

Summary: Fantastic!!! Excellent features that are all integrated!! TLM is just a world class software that enables organizations to achieve their strategic objectives with great ease. This is one of the best decisions we have made to invest in TLM Software

Positive: TLM is an integrated management system that has greatly assisted us to meet the requirements of various internationally recognized standards such as ISO 9001, ISO 27001, ISO 31000 including some Corporate Governance Standards. Our company has managed to gain competitive advantage by adopting the Lean principles embedded in TLM Modules. The software is very user friendly and our rmployees really love to use it on a daily basis

Negative: We would want the web version to be concluded soonest. At the moment, we can access TLM remotely using VPN which is working fine for us. However, the web version would enable all our users to access TLM wherever they are without the need to be around the office

Summary: In the words of the FDA inspector at our last inspection: "I was impressed at how quickly you pulled out documents and all the supporting evidence at once from your eQMS".

Positive: When it comes time for audits and FDA inspections, TLM is an essential tool. My customers are impressed at the speed at which I can retrieve a document or a record... and they are stunned when I tell them how much I paid for it. Notified body audits and FDA inspections are super quick as TLM links all the modules together. For example, I can show the last internal audit we did, then click through and show the CAPAs raised and then click again and show the training records of the internal auditors all within the same program.
I also like how the software is customizable to fit my workflows.
I can also rename fields to match what my company uses and not have to fit my company to a "locked-in" piece of software.

Negative: The only con is that my new company was not using TLM when I joined a few months ago. However, we fixed that by getting my new company to make the switch to TLM. An easy sell after the demo and having everyone in the company try it out.

Summary: I can't say enough about the software and customer service. When I initially purchased the software for our company David (CEO) was there to help get us what we need whatever the case may be and 4 years later that mentality is still there. There is no automated email saying "we will get to you within 24hours". It's direct same day contact and diagnosed quickly to keep the business running.

Positive: The power and depth of the tool far exceeds the price! The web app companion is tool that separates The Lean Machine from the rest it uses a very simple interface (on the web) that allows users to sign off training records (plus other features) without the need of having a license or the software installed.

Negative: Nothing I can say here about cons... Anytime I do have one Lean and Mean Business systems goes out of the way to get The Lean Machine to fit well within your business and it's needs. I also know they are working on new user interfaces for the main software which brings me back to the beginning of this statement.