ThreatLocker Reviews

Summary: ThreatLocker emerges as a powerful solution for organizations seeking enhanced endpoint and server security through a user-friendly interface and robust feature set. While initial setup and integration may pose challenges, these are effectively addressed by the exceptional support provided. With its focus on zero trust principles, ThreatLocker stands out as a reliable choice for comprehensive security needs, backed by responsive customer service and continual product improvement.

Positive: ThreatLocker impresses with its intuitive interface, catering well to both agents and end users alike. Deploying the solution across our environment was straightforward, ensuring security for our endpoints and servers. The product excels in providing robust security features and comprehensive control, making it a standout choice for implementing a zero-trust model. Support and account management are exemplary, consistently exceeding industry standards.

Negative: While not a drawback per se, users should be prepared for a learning curve in effectively managing and deploying ThreatLocker. Integration issues with our PSA required attention, although the responsive support team promptly resolved these challenges. Managing the product does necessitate a significant time commitment to achieve optimal configuration and performance.

Summary: 10/10 Product. This is not a tool I would ever remove from our security stack and something that I plan on using until I retire. It is a must have for any size organization that wants to make sure they know what their users have on their endpoints and want to control what is allowed to be installed.

Positive: Vendor Support is the best in the business!
Features that it provides are incredibly easy to use and effective.
Application Control is something all Cyber Security teams need to have in their Security Stacks and Provides so much control over what applications are allow into your environment
Their EDR is incredibly Lightweight in comparison to some of its competitors.

Negative: Customization of the popups for the app is very limited for MSPs.
End users might complain due to their loss of control, so you have to be very on top of the tool. This can be perceived as a Pro as well depending on the previous freedoms your users had and their overall security mindset.

Summary: ThreatLocker has been a fantastic addition to our defense-in-depth strategy for our clients and we are very happy with the tool. The onboarding process painless with the help of the ThreatLocker's learning mode and the ThreatLocker team, you'll have a pretty solid baseline application whitelist within a couple weeks. The onboarding/success team are very thorough and attentive, and they meet with you as often as you need them to, and they continue meeting with you regularly to make sure everything is going well. They truly care about your use of their tool and they want to make sure you're using it in the most secure way. Their on-demand support is top notch as well with quick response to live chat and their willingness to hop on video call to assist with whatever is needed. I would recommend ThreatLocker to anyone who cares about security of their organization.

Positive: We love the support team at ThreatLocker. They are concise and geared with answers to every question imaginable.

Negative: Honestly- no cons. The software is easy to install and the team is there anytime we have questions.

Summary: The Skycomp Solutions team has been working with ThreatLocker for over 2 years, and we've never doubted that we made the right choice!

Positive: ThreatLocker is a very reliable product that our company has been using for quite some time. It has successfully caught numerous threats and prevented us from falling victim to various cyber attacks.

Negative: ThreatLocker can be quite sensitive when downloading content from the internet, even from trusted websites. I often need to submit a ticket and wait for team approval. It may bring disruption into the work flow. However, given the statistics, the extra steps are definitely worth it.

Summary: ThreatLocker is a beautiful product, the greatest ever seen. I am in awe of what they have managed to do with their product.

Positive: ThreatLocker is a beautiful product, the greatest ever seen. I am in awe of what they have managed to do with their product.

Negative: I wish we had an infinite, inexhaustible supply of ThreatLocker. There is simply not enough ThreatLocker to quench my thirst.

Summary: Using learning mode allows to train the system well in advance of making it live, eliminating most of the headaches surrounding implementing new security architecture. The application is stable and well thought out. When we get stuck on the administrative side, the support team is stellar and extremely fast at responding (sometimes in just a couple minutes) and assisting with the issue.

Positive: Does an extremely good job of preventing problematic applications from either taking over or accessing information they shouldn't. Ringfencing prevents applications that have no need for lateral movement from doing so. Adopting a zero-trust methodology fixes a major security flaw in that it prevents problems before they start, for the minor inconvenience of getting unknown things approved first. Automated privilege escalation is one of the best features; if a user is installing an app that requires admin privileges, you can approve automatic escalation for a period of time for that installer and no credentials are needed to be passed to the user.

Negative: Not really a con, totally, but teaching users the advantages of a zero-trust system requires a little bit of creativity. It is fundamentally different than "let me do whatever and try to detect it after the fact", so users often see it as a hindrance to their normal operations when they try to do something that wasn't learned ahead of time.

Summary: Great, worth having. Take advantage of the onboarding and best practices to learn as much as you can so you can take the best action.

Positive: The ease of use on implementation, and troubleshooting.
Have more control over the environment without requiring a Team dedicated to reviewing logs and taking action.

Negative: Reviewing the logs can be a mess and take some time up to 5 minutes to show from the PC to the cloud, but the PC is instant.

Summary: We are very pleased with how easy it is to roll this out to our clients and with their Cyber Hero support.

Positive: Excellent support.
Ease of installation to endpoints.
Ringfencing and Allowlisting protects our clients.

Negative: Increased administration.
Not intuitive to change learning mode duration.

Summary: Love it - there is literally so many options and ways to configure for each of our specific customers. That is what sets this apart - as well as all of the normal/default programs that ThreatLocker updates automatically so we don't have to do that.

Positive: Everything - Seriously.

The ability to control what runs and attempts to execute is unmatched. The ease of use of this platform sets it apart.

Negative: Not clearing the cache from a user request to run a program.

Summary: ThreatLocker is a necessity in the world of malware and malicious actors in the technology sphere we all live and work in. At the very least do a demo with them to see if it will work for you, but I can promise you probably need it whether you know it yet or not.

Positive: ThreatLocker lives in an all-in-one portal to provide a zero trust software service. This is convenient and frankly necessary in order to manage multiple companies or sites. ThreatLocker allows IT admins to intuit which software is "safe" (trusted) and which has to be approved. This is easy to learn for IT staff and can be delegated to almost anyone.

Negative: ThreatLocker by its nature is a nuisance, I mean this in the most positive way possible, but it can stop things dead for a company or end user/decision maker if you do not do your homework and follow Learning Mode best practices. You really need to have your IT staff trained and ready to go LONG before go live.

Summary: ThreatLocker works day in and day out to keep their known good programs and interactions up to date, so you don't have to start from scratch on unblocking things. You also have the ability to put your environments in learning mode so the software sees what SHOULD be running normally. So your lift on the daily is minimal.
It really does let us sleep better at night knowing our clients are protected from themselves and bad actors.

Positive: It stops everything you don't allow from running.
User wants to install shadow program - blocked.
User wants to install malware - blocked.
User clicked on a malicious link - blocked.
Literally anything that isn't allowed - or shouldn't be interacting with another program will be blocked from running unless you allow it.

Negative: You have to actively learn the product and be involved in its daily use.

Summary: Over all, I would say that ThreatLocker is innovating in the cyber security space and we love the product. Their commitment to the channel and to excellence is obvious and why they are a premier partner for us.

Positive: Easy to use.
Quick to deploy.
Friendly & Knowledgeable staff.
Works as advertised.
Puts a security blanket on your systems.
Low RAM and CPU usage.
Great pace of product innovation it's always getting better.

Negative: Dated UI but an update I hear is on the way! Can be difficult to use if you don't take the time to understand the product offerings.

Summary: Overall, I highly recommend ThreatLocker for any organization looking to enhance their cybersecurity.

Positive: We have been using ThreatLocker since 2021.
The application control feature helps us to improve our Essential 8 application control measures. and tick the box for compliance.
The web portal makes managing allow lists very easy, and learning and install mode means you don't have to collect file hashes manually.

Negative: At peek times, the website might be a bit sluggish, but it's understandable considering the amount of data available to you via the "unified audit" option. This also has improved a lot since ThreatLocker is constantly working on improving the performance.