TheraPlatform Reviews

Summary: Bad, very disappointed. The technical problems are too much. poor video. Patients having trouble logging in. No audio, no video. The list goes on.

Positive: Not much, the scheduler. Ability to show patients' medication information. Email senders, and that is it.

Negative: The technical issues are absurd and the amount of troubleshooting is not worth it stick with free Doxy.me. I wish I did that to start but had to move fast because of crisis and made an error. Will not continue after the year and yes forget customer support does not exist.

Summary: Customer service (for me and countless other SLPs in listservs, private groups, etc) states that all issues are user issues rather than network/platform issues. I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC. It is not. This is constant. I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts. All other websites operate quickly and effectively. Zoom operates well. We have business grade internet and bandwidth and are hardwired into the internet with a newer model PC. It is Every. Single. Session. Either patient video lags or the video feature continues playing for the patient despite me ending it or I receive a message that the TheraPlatform network had a connection issue or screenshare fails (this is CONSTANT) or sessions are dropped completely.... the list goes on. Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers. As an indiv SLP, the expense of Zoom at the HIPAA compliant level Is high; however, 200 dollars is well worth the hours of lost therapy time due to constant technical issues. Be wary. When you sign up, your right to a refund is waived. This is intentional, as they are aware that they have constant glitches and network issues and will provide minimal level of customer support nor work toward the ability to handle the current usage level. Buyer beware.

Positive: Marketed features were ideal for therapists. (Those features actually working were rare.) Professional sounding name.

Negative: Minimal customer support or accountability, particularly when all users in professional online groups are reporting the same bugs and constant issues.

No refunds or pro-rating, despite realizing within the first day of user traffic that TheraPlatform is unable to perform properly, and also, that customer service will not offer support nor acknowledge their issues with their own system.