Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Guru
Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in.
No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers.
Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too.
Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more
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Lucy
Lucy is an AI-powered knowledge management system that allows more efficiency and productivity from your employees. She makes it easy to find what you need to know when you need to know it. She listens for changes in your data, reads those changes, and learns all about your organization's accumulated knowledge. She does this without moving it from the places it resides.. She understands documents, PowerPoints, PDFs, graphs used to interpret data, videos, and audios. She connects to third-party data sources to include their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for your team to ask questions that she answers from her learned knowledge. She will help you find the best answer, and she identifies other possible answers if you need a different level of insight. She helps with onboarding, enablement, market insights and research, sales productivity, operational best practices, customer services support, and subject matter expert knowledge protection if individuals change roles or leave your organization. Lucy reads and absorbs every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day.
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WP Docs
Envision consolidating all of your frequently asked questions, instructional guides, and company policies into a single, easily accessible resource. This way, your support teams can swiftly provide a link to clarify any intricate queries. Most customers prefer to locate their answers instantly instead of submitting a support ticket and enduring a wait for a response. By empowering them with self-help articles and tutorials, you not only aid their success but also decrease your support expenses. Additionally, maintaining high-quality, relevant content on your website positively influences its visibility in Google search results. Implementing how-to articles and FAQs can enhance your site's ranking, thereby attracting a broader audience of potential customers. In our tech-savvy world, ensuring transparency across various devices is essential for effective communication. wpDocs streamlines the optimization of your documentation for seamless viewing on desktops, laptops, tablets, mobile devices, and beyond, thereby simplifying the process of document collaboration. Ultimately, this tool enhances efficiency and fosters a more informed customer base.
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