Careerminds
Careerminds helps organizations support their people at every stage of the talent lifecycle through outplacement, career transition, talent development, and job architecture.
Founded in 2008, we operate in 80 languages across 100+ countries, combining global reach with a personalized experience.
Our unique delivery methodology blends advanced technology, workforce intelligence, and one-on-one coaching to deliver scalable, measurable results.
We empower leaders to navigate change, strengthen their organizations, and drive sustainable growth.
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QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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VoiceOps
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
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i-CoachAI
i-CoachAI offers tailored sales enablement solutions on a large scale, integrating a profound comprehension of effective selling techniques and leveraging your unique data, alongside a broad array of AI applications to boost individual performance. The advent of GenAI represents one of the most significant technological advancements in recent history, making it essential for any sales team to embrace it. However, standard LLMs like ChatGPT, or those found in most sales enablement tools, often fall short in grasping the intricate nuances of sales strategies and are not specifically designed to instigate behavioral changes in sales professionals. In contrast, i-CoachAI possesses expertise across various areas such as sales, account management, negotiation, customer success, and more, ensuring it seamlessly integrates into your team’s everyday activities while providing scalable, personalized support. At Imparta, we evaluate AI capabilities similarly to how we assess sales personnel, focusing on the critical dimensions of insight, influence, and trust, to ensure optimal performance in sales environments. This approach helps organizations to harness AI effectively, fostering a culture of continuous improvement and adaptation in their sales strategies.
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