TRACK Chat Description
TRACK Chat offers a live chat solution for hotels, resorts, restaurants, and property management businesses, helping chat agents turn website visitors into actual customers. By utilizing skill-based routing, TRACK Chat ensures that the most suitable agents engage with potential guests. The integration with TRACK CRM allows agents to swiftly access guest histories, enhancing the overall service experience. Additionally, the platform provides administrators with straightforward customization options to tailor the chat experience to their needs. This flexibility makes TRACK Chat an invaluable tool for maximizing guest engagement and satisfaction.
TRACK Chat Alternatives
Docket
Docket is the leading agentic AI platform that improves pipeline generation and seller efficiency for marketing & sales teams. Docket unifies your organization’s GTM data into the Sales Knowledge Lake™ and activates it with powerful, pre-built AI agents.
Docket’s Marketing Agent engages website visitors through human-like conversations to convert them into qualified leads & customers, while its Sales Agent provides sellers with instant access to product knowledge and solution expertise.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Zoho Desk
Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.
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Tidio
Tidio is a top-tier customer service platform that blends live chat, chatbot automation, and AI agents to help businesses provide quick, efficient support at scale. Known for its powerful automation features and intuitive interface, Tidio is trusted by over 800,000 businesses globally.
Connect with website visitors through real-time chat and manage all conversations from email, Messenger, Instagram, and more in one centralized dashboard.
Streamline support with integrated ticketing tools that work seamlessly alongside both chatbots and live agents.
Easily build custom chatbot flows with a visual, no-code builder to capture leads, respond to FAQs, and automate messaging.
Leverage Lyro, Tidio’s conversational AI agent, to handle up to 64% of customer inquiries using advanced natural language understanding.
Simple to set up and use—no coding required. Fully GDPR-compliant and secure. Scales effortlessly for eCommerce, SaaS, and service-based businesses. Includes a 7-day free trial.
Key Features:
• Live Chat (widget and social media integrations)
• Help Desk (all communication in one dashboard)
• Chatbot (automation for common use cases such as customer help and lead generation)
• AI Agent (resolve incoming issues with Tidio's conversational AI, Lyro)
• Multichannel Integration (social media, help desk software, and platforms such as WordPress, Shopify, and more)
Users praise Tidio's intuitive design, visual interface, and simple deployment. Multiple plans available for all business needs and requirements.
Learn more
Pricing
Pricing Starts At:
$1.00/month
Integrations
No Integrations at this time
Company Details
Company:
TRACK Hospitality Software
Year Founded:
2009
Headquarters:
United States
Website:
www.trackhs.com
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours
Live Rep (24/7)
TRACK Chat Features and Options
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
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