Symmetry Incident Management Integrations

Security organizations utilizing the SureViews Operations SaaS suite manage events with speed, consistency, and security, resulting in enhanced security results. The platform offers a consolidated interface to manage all alarms and events entering the Security Operations Center (SOC) from various systems, devices, and sources. All essential tools for effective response—including geospatial maps, action plans, nearby camera feeds, and contact lists—are conveniently available on one screen. Alarms are intelligently grouped and prioritized, ensuring that operators address the most critical incidents first. This eliminates the need to switch between systems, as every event is processed in a uniform manner, which boosts productivity and elevates security performance. Additionally, SureView’s Field Operations tool fosters seamless communication between SOC teams and field personnel, delivering real-time updates on the location and status of both staff and vital assets, thereby enhancing overall operational efficiency. With such capabilities, organizations can respond to incidents more effectively and maintain a higher level of situational awareness.

Symmetry Business Intelligence offers essential insights by analyzing data to pinpoint employees, contractors, and other individuals who may represent significant risks to the organization. The access history and behavioral patterns of each individual are scrutinized, leading to the assignment and periodic updating of a risk score. Any unusual activities are flagged, aiding in the identification of potential threats, enhancing access control, and reducing the chances of data breaches. By recognizing behaviors that could indicate risk, organizations can detect threats sooner, which helps to mitigate risks and lower the potential expenses related to incidents. Real-time dashboards present a visual overview of the movements and trends of personnel, allowing users to quickly see a summary of those with the highest risk ratings as well as detailed activity logs for every hour throughout the week. As risk scores fluctuate, they offer early warnings of emerging threats, and these scores are calculated based on factors such as the reader's location, the time of day, and the access patterns of the user. This comprehensive approach not only enhances security but also fosters a proactive stance in managing organizational risk.

Access control should function as an automated outcome based on the rationale for access, and SwiftConnect effectively accomplishes this. Various upstream sources of truth and applications, such as directories, space management systems, and mobile device managers, are capable of granting or rescinding access permissions and credentials for both employees and tenants. Our software solution supports Apple credentials, which can be conveniently accessed via your Apple wallet. By implementing this system, companies can effortlessly transition into the era of hybrid work, offering a scalable infrastructure that allows employees to book and access spaces from any location. SwiftConnect ensures centralized office management, enabling the realization of hybrid and flexible work environments. Property owners and managers can transform their isolated and distinct buildings into an interconnected network of assets. Moreover, tenants will enjoy a wide array of amenities, services, and flexible spaces available throughout the entire portfolio, not limited to their own building. This interconnected approach not only enhances tenant satisfaction but also optimizes the use of resources across the property portfolio.