Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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iMini
iMini is a comprehensive AI-assistant platform that integrates various AI tools into one cohesive interface, eliminating the need for users to toggle between different specialized applications. It encompasses a variety of services, including AI-driven chat, slide creation, document generation, video production, and image editing, along with a unique deep research feature designed to quickly collect, analyze, and present valuable insights. Users simply provide a prompt, such as “Create a new energy slide with market data,” and iMini swiftly generates the needed output, whether it be a presentation slide, report, or multimedia content. Tasks that typically require considerable time, like slide creation and report writing, are said to be accomplished in approximately 10 minutes, resulting in an average time savings of about 5 hours. The platform is designed to offer productivity levels equivalent to those of four regular employees with its Max membership, creating numerous professional outputs on a monthly basis. Additionally, iMini's user-friendly interface ensures that individuals can seamlessly access a range of AI capabilities without the hassle of managing multiple tools.
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