SpotIQ Integrations

The Accern No-Code NLP Platform empowers citizen data scientists to extract insights from unstructured data, minimize time to value and maximize ROI with pre-built AI/ML/NLP solutions. Recognized as the first No-Code NLP platform and industry leader with the highest accuracy scores, Accern also enables data scientists to customize end-to-end workflows that enhance existing models and enrich BI dashboards.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

Hero by Vivun is the initial product for presales. It's designed to transform the way you sell technology. Establish a repeatable process for technical selling from team member request to technical win. To prioritize roadmaps based upon business impact, capture the needs of prospects. Analyze forecast risk using the new data set created during the presales process. Connect CRM and PLM data to automatically identify best opportunities. You can scale your team, beat your competition in product-market fit, nail forecasts, revive dormant opportunities and unlock valuable sales intelligence to close more deals faster. Vivun provides sophisticated tools for presales management. This allows product and sales teams to stay aligned while unlocking the strategic potential presales. This will ultimately lead to sales acceleration. Transform presales into your company’s most strategic asset.