Spoke Phone Description

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices.

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Pricing

Pricing Starts At:
$15 per month
Pricing Information:
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial:
Yes

Integrations

API:
Yes, Spoke Phone has an API
View Integrations

Reviews

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Company Details

Company:
Spoke Network
Year Founded:
2016
Headquarters:
New Zealand
Website:
spokephone.com
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Media

Play Video Spoke Phone Cloud Business Phone System Core Features — Calls, SMS, WhatsApp, Team Inbox, Group Messaging +more Data Driven Personalized IVRs and Call Routing powered by CRM and other Customer Data Real Time Personalized Customer Insights and Journeys Help Employees Provide Better Customer Experiences Spoke Phone Guided Conversations and Custom Forms Help Employees Ask and Say this Right Things To Close More Deals and Capture The Right Business Data Into Your CRM Spoke Phone Automation Platform and API Integrates to Multiple CRM and Other Cloud Platforms To Automate Data Updates, Kick Off Workflows, Drive Productivity, Efficiencies, and Compliance.
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Spoke Phone Features and Options

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk Provider

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Spoke Phone User Reviews

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