Sophia Chatbot Reviews

Sophia Chatbot Description

Sophia Chatbot is a new tool that increases customer satisfaction and converts more customers. Sophia Chatbot allows users to interact with an intelligent natural interface that understands their intentions and provides answers. It also guides them through their purchasing decisions. It also assists them during the onboarding and subscribtion phases. Customers often ask the same questions more than 90% of times. This means that customers often ask the same questions repeatedly. Sophia Chatbot offers front-office support, allowing customer service staff to focus on more difficult tasks, thereby reducing the number of calls to the contact centre. Optimizes customer service workload. Conversations are in natural language thanks to the semantic layer. Interacts with company's knowledge base to keep up-to-date on customer's needs. If necessary, transfer to a human operator.